Expert Solution Architect – Chief Technology Advisor- Jacksonville, Florida

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

HONESTY, RELIABILITY, COLLABORATION, CURIOSITY, PASSION

Overview

We are looking for an Expert Solution Architect to join our team and grow with Ensono. If you’re excited to build relationships with senior-level technologists and solve business challenges, then Ensono can help you grow.

What we are looking for:

• Experienced communicator at all levels of our client environments from C-level to engineering
• Well versed in the commercial technology landscape with 15+ years of overall experience
• Previous experience as a Sales Engineer, Solutions Engineer, Solutions Architect or equivalent within a managed or hosting service provider is preferred
• Experienced with large Cloud, IaaS and Datacenter outsourcing solutions
• Preferably has experience with (and certified on) hyper-scale cloud platforms (GCP, AWS and Azure)
• Comfortable with executive level positioning of complex solutions that span multiple disciplines (hosting, network, security, storage and backup, DR, etc.)

Our focus on customer service and our experience in managing business complexity distinguishes us from our competitors. From current platforms to evolving technologies and everything in between, we deliver results for our clients by flawlessly executing infrastructure operations so our clients can focus on what they do best. We are looking for talented individuals who share this passion.

Job Description

Ensono’s Expert Solution Architects are seasoned technologists focused on promoting technical innovation and transformation aligned with our client’s business drivers and corporate objectives to drive value-based outcomes. They also provide client and industry feedback to Ensono’s internal teams, which allows us to adjust our product and technology roadmaps. 

The Solution Architect (SA) team works alongside and supports the Sales, Consulting, Operations and Service Management organizations to service largest and most strategic clients. They work with the clients’ business and technical teams to create reference architecture frameworks and templates. They lead the effort to execute multi-year transformation initiatives in the clients’ environments. SAs also help the account teams identify, pursue and close strategic business development opportunities while driving add-on business within existing accounts. As part of this, SAs must be effective in fostering executive level relationships with an emphasis on client satisfaction. Throughout the engagement process, from discovery to solution implementation, an SA must work with and often lead multi-disciplinary teams. Ultimately, the SA remains of the owner of the technical design of a client’s environment.

Responsibilities:

• Inform client about emerging technologies pertinent to their infrastructure needs
• Interpret business opportunities, changes, and challenges within our clients’ environments and work across organizational boundaries to drive short and long-term technology roadmaps which will create value for our clients and Ensono
• Enable alignment of business objectives with IT roadmaps using analysis of the technology landscape to identify gaps, potential impact, technical debt, etc. and recommend solutions to support business objectives (cost optimization, improved operations, sustainability, etc.)
• Advocate for - and drive adoption of – standard reference architectures, good technology design patterns, and solution principles that align with the client’s business objectives.
• Work closely with client IT staff and their business leaders to promote end-to-end solutions using design patterns for mainframe, open systems, and cloud, across vendors and providers such as AWS/Azure/GCP, IBM, Dell, etc.
• Collaborate with the Sales and Consulting organizations to create Pursuit, Solution, and Sales strategies for existing clients
• Conduct discovery and assessment workshops (often in collaboration with resources from consulting, operations and product teams) to help drive further penetration of the client account
• Develop and document solutions that meet client's (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts
• Conduct solution development sessions and present technical solutions and business cases to a wide variety of audience
• Gain executive buy in for complex solutions by engaging in executive and senior-level technology discussions
• Gain clients' confidence as a trusted advisor by offering consultation and recommendations drawn from insights, technology know-how, and past experiences
• Align and partner with Product Management to help drive appropriate product enhancements and changes to technology roadmap
• Aid in driving stability and innovation within the client's current and future state and create solutions based on client requirements and available product offerings

Requirements:

• Bachelor's degree in engineering or computer sciences
• Major Industry accreditations / certifications
• 15+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider)
• Proven experience in managing projects through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high client satisfaction
• Understanding of (and experience with) public cloud platforms (AWS, Azure) and hybrid solutions preferred
• Well versed in the hosting technology landscape including compute, storage, backup, network, security, DR, DevOps and IT governance including ITSM, TOGAF 9, ITIL 4, etc.
• Good understanding of the sales process for large and complex opportunities including ITO
• Resourceful and confident in Crisis and Expectation management and confident under pressure
• Has experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
• Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients
• Ability to work in a team environment and demonstrate strong problem-solving skills
• Proficient with common office applications such as MS Outlook, MS Excel, PowerPoint and MS Visio
• Excellent organizational, interpersonal, and communication skills (oral, written and presentation)

Key Attributes:

• Independent, Self-directed, Results oriented
• Strong presentation & communication skills
• Strong empathy, self-awareness and interpersonal skills
• Able to challenge status quo in a non-confrontational way

Seniority Level:

• 15+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider and/or cloud MSP)

Travel:

• Travel to various Ensono locations and client sites will be frequent; estimated 25% of weeks will involve travel, more in first year of role for on-boarding and client engagement.

Why Ensono?

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. 

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on client site, you can choose to work from home or in our Ensono offices.

• Unlimited Paid Days Off

• Two health plan options through Blue Cross Blue Shield

• 401k with company match

• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts

• Depending on location, ability to take advantage of fitness centers

• Wellness program

• Flexible work schedule

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].