Expert Engagement Partner

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

• As the Expert Engagement Partner, your role is to drive HCP awareness, advocacy, and recommendation of Haleon Consumer Healthcare’s key power brands to their patients/customers.
• Your role combines a range of accountabilities and responsibilities to drive meaningful HCP engagement, promote our products/channels, and therefore key to the delivery of Strategic Expert KPIs (AWR, BRMO, SOR, IQVIA Rx Share), driving volume consumption, improve customer ranking vs. competition and professional endorsement of our brand portfolio to meet Haleon targets in compliance with policies & standard operating procedures.
• Through effective orchestration, you will employ a variety of engagement channels, both digital and face-to-face, to ensure the successful execution of our Omnichannel Expert Engagement Strategy.

Key responsibilities

• Conducts in-depth and informative expert detailing sessions with HCPs to effectively present Haleon’s brands, clinical data, therapeutic benefits, and unique selling points.
• Recruits experts to Haleon digital channels to enable value added services through digital communication (e-consent approvals, HHP registrations etc.)
• Utilizes a variety of engagement channels, including face-to-face calls, remote calls, Veeva emails, webinars, and online/offline resources, to interact with HCPs and drive meaningful engagement.
• Utilizes data and insights to map HCP preferences to be more customized and effectively implement Omni-CH plans to his/her targeted audience.
• Guides HCPs in accessing and effectively utilizing available resources for patient communications and actions on the HHP.
• Motivates HCPs to participate in self-learning medical modules for Continuous Medical Education (CME) to enhance their knowledge about Haleon’s brands.
• Delivers in-call quality on a consistent basis, measured through field visit assessments, expert performance tracking, VOC surveys as indicator.
• Fosters relationships with HCPs in your assigned territory through meaningful interactions and discussions about their needs and preferences.
• Ensures effective distribution of medical samples to HCPs, facilitating patient trial and potential conversion to purchase.
• Monitors and achieves strategic expert performance indicators (KPIs) such as Average Weekly Recommendations (AWR), Brand Recommended Most Often BRMO) and Share of Recommendations (SoR) to measure conversion success.
• Meets or exceeds territory sales targets contributing to overall company growth and revenue.
• Provides feedback on competitor intelligence and market trends.
• Coordinates and supports standalone lunch and learn meetings or conferences to deepen HCPs engagement.
• Is a consistent ambassador of expert field team, continuously demonstrating Haleon behaviours within SOPs and in compliance.
• Manage sample distribution in line with cycle and S&T strategy and complete sample trackers on a weekly and monthly basis.

Qualifications and skills

Required

• Bachelor’s degree in a relevant field.
• Additional qualifications or certifications in sales or marketing are advantageous.
• Ideally 2 years’ experience in Healthcare/Influencing role.

Other Skills/Qualifications

• Product Knowledge: Thorough understanding of pharmaceutical products, therapeutic areas, and clinical data presented.
• Communication Skills: Excellent communication skills to convey complex medical information effectively to HCPs and adapt communication to individual preferences.
• Digital Proficiency: Familiarity with digital tools, CRM systems (e.g., Veeva), and online communication platforms.
• Sales Experience: Prior experience in pharmaceutical sales or related roles, with a successful track record of achieving sales targets.
• Time Management: Organizational skills to manage multiple engagement channels and activities efficiently.
• Analytical Skills: Capability to analyse sales data, KPIs, and performance metrics to drive strategy adjustments.
• Compliance Awareness: Knowledge of pharmaceutical regulations and ethical guidelines in interactions with HCPs.

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

 Job Posting End Date

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.