Expert Customer Quality Management

Posted Yesterday
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Menzel Hayet, TUN
In-Office
Senior level
Automotive • Hardware • Industrial • Manufacturing
The Role
Manages customer quality strategies, quality actions, audits, complaints, rework, and customer-specific requirements. Leads internal and external quality meetings, conducts customer and plant visits, supports pre-production and production activities, and coordinates quality improvements. The role manages customer interfaces, evaluates project and contractual requirements, and determines or negotiates company liability for quality and technical complaints, including warranty cases.
Summary Generated by Built In
Company Description

LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 95,000 employees in 23 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.

Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.

Job Description

- Controls deployment of LEONI and customer quality strategies and drives quality actions
- Leads regular internal and external follow-up meetings and conducts regular customer and plant visits
- Ensures that actions are compliant with customer specific requirements (CSR)
- Manages customer interface for all quality matters
- Takes actions in close consultation with management to ensure customer satisfaction
- Follows up rework for customers (customer responsibility)
- Supports during pre-production and production
- Supports internal and customer audits
- Provides support for Q improvements
- Is responsible to determine and to negotiate LEONI liability in case of quality complaints (o-km, warranty)
- Supports in the determination and negotiation of LEONI's liability in the event of technical complaints (o-km, warranty)
- Supports by evaluating and negotiating project-specific requirements with customer
- Supports the evaluation of 1st tier Q-Contracts with customer and 1st tier suppliers

Qualifications

• Education Level : University Degree
• Language: Fluent German, English & French
• Experience : Experience in quality or manufacturing is a plus
• Communication
• Social & intercultural sensitivity
• Change management
• Target & result orientation
• Motivation & resilience
• Self-organization
• Conflict management
• Teamwork

Additional Information

 

 

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection. 

LEONI Wiring Systems Tunisia SARL

Skills Required

  • University degree
  • Fluent German
  • Fluent English
  • Fluent French
  • Experience in quality or manufacturing
  • Communication skills
  • Social and intercultural sensitivity
  • Change management skills
  • Target and result orientation
  • Motivation and resilience
  • Self-organization
  • Conflict management skills
  • Teamwork
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The Company
21,189 Employees
Year Founded: 1917

What We Do

LEONI is a global provider of energy and data management solutions for the automotive industry. The company specializes in the development and production of complex wiring systems, cable harnesses, and related components. As an innovation partner, LEONI supports customers in transitioning to sustainable and connected mobility, including autonomous driving, electromobility, and charging systems, leveraging its global footprint and expertise in zonal architecture to reduce complexity and enhance automation.

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