We are seeking a highly motivated and tech-savvy B2B2C Commercial Tools Expert to manage and optimize our online spare parts shop, catering to both B2B partners and B2C customers. In this role, you will oversee the day-to-day operations of the shop, ensuring a seamless and user-friendly experience for all users. Additionally, you will play a key role in shaping the future development of our website by implementing and managing innovative commercial B2C tools and features. This is an exciting opportunity to combine your online shop management experience with your passion for eCommerce innovation in a fast-paced, customer-centric environment.
Key Responsibilities:
- Online Shop Management: Manage the day-to-day operations of our online spare parts shop, ensuring smooth order processing, timely fulfillment, and excellent customer service for both B2B and B2C customers.
- B2B Partner Support: Cultivate strong relationships with our B2B partners, understand their specific needs, and provide tailored solutions and support to ensure their satisfaction with our online shop platform.
- Commercial Tool Implementation: Research, recommend, and implement new commercial B2C tools and functionalities on our website to enhance the customer experience and drive sales. This includes features like Commerce Connectors, add-to-cart functionalities.
- Performance Monitoring & Reporting: Track key performance indicators (KPIs) for the online shop, such as traffic, conversion rates, average order value, and customer satisfaction. Generate regular reports to analyze performance, identify trends, and make data-driven recommendations for improvement.
- Stay Updated: Continuously research and stay informed about emerging trends in eCommerce, new commercial tools and technologies, and best practices in online shop management.
Your Profile:
- Experience: Proven experience (2+ years) as an online shop manager or in a similar eCommerce role, ideally with experience serving both B2B and B2C customers.
- Technical Skills: Strong understanding of eCommerce platforms, content management systems (CMS), and online shop functionalities. Familiarity with commercial B2C tools and integrations (e.g., Commerce Connectors, payment gateways, shipping integrations) is a plus.
- Data Analysis: Ability to interpret data from various sources, draw conclusions, and use data to drive decision-making and optimize online shop performance.
- Customer Focus: Passionate about delivering exceptional customer experiences, both for B2B partners and B2C customers, with a proven ability to understand and meet their needs.
- Communication Skills: Excellent written and verbal communication skills in German and English, with the ability to communicate technical information clearly and effectively to various stakeholders
- Problem-Solving: Proactive and solution-oriented, with a strong ability to identify and resolve issues efficiently.
- Team Player: Collaborative team player with the ability to work effectively within cross-functional teams and build strong relationships with internal and external partners.
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What We Do
Opportunities for go-getters and goal-setters – become part of Villeroy & Boch! Ceramic is our strength. But the ability to perceive things differently is also part of our DNA. For this precise reason, we are looking for motivated colleagues to join our 8,000 employees in 125 countries. People who are eager to make things happen and rise to new challenges. And to work with us to shape Villeroy & Boch's successful future. Find out more about our extensive and varied vacancies offering excellent career and development prospects – in departments including Marketing & Sales, Online Marketing & E-commerce, HR, Finance, SCM, IT and Production. Take your first step on the career ladder with Villeroy & Boch Pupils: build solid foundations for your career with an apprenticeship or a dual study programme. Students: from work experience to student traineeships or dissertation – opportunities are available in many different departments. Graduates: as part of our junior programme, we support you all the way to your first management position. Professionals: we offer exciting opportunities for people at all stages of their careers, from entry-level positions to management roles. You will take on exciting tasks as well as responsibility at Villeroy & Boch from day one. Because we firmly believe that each and every one of our employees has his or her own very individual strengths. We will help to you fully explore this valuable potential, with tailored training and development programmes, a balance between career and family life, an attractive working environment with impressive architecture, modern offices and a friendly atmosphere. And, of course, by rewarding outstanding performance. Visit our careers website now to find out more about the company and our current vacancies. We look forward to hearing from you. Visit villeroyboch.com/career! Legal notice & privacy policy: https://www.villeroy-boch.de/social-media-datenschutz-impressum.html
