Experienced Project Manager ServiceNow

Devoteam is a tech consulting firm specialised in cloud, cybersecurity, data, and sustainability. With over 10,000 tech-native employees across EMEA, Devoteam has guided companies through a sustainable digital transformation for over 25 years.

With our service management expertise, we’re amongst the Top 10 worldwide ServiceNow Partners and #1 EMEA leader with an agile size and culture. Backed by +500 technical experts with skills ranging from IT, HR, CSM, Apps, and Security, and +200 management consultants, we heavily invest internally in training programs and knowledge communities to develop high-skilled collaborators.  

Focusing on customer-centric design, we’re the unique partner our customers need to drive their digital transformation and our management consultants always work in synergy with our delivery experts to drive not only our implementation capabilities, but also bring Business Consulting expertise to truly bring a holistic transformational approach. 

Creative tech for Better Change

Within our N Platform department, you will have a focus on a portfolio of ServiceNow projects. As Project Manager, you will be responsible for managing our ServiceNow implementation projects on behalf of our clients. You may also be involved in pre-sales activities: understanding client needs and estimating timeframes/ effort/ cost associated.

Tasks & Responsibilities

• Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed;
• Plan and coordinate all aspects of project management from initiation through delivery
• Perform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs;
• Financial reporting of the project revenue and forecast;
• Develop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables;
• Identify needed resources for projects while defining and assigning major project roles;
• Ensures project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope;
• Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved;
• Identify project management coordination process gaps or areas for improvement. Recommends and implements solutions
• Oversee the delivery of ServiceNow services to ensure they meet agreed service levels and quality standards.

Self-starter and quick learner with lots of initiative and ability to work independently, you demonstrate : 

• At least 4+ years project management experience, working with cross functional teams, fixed price projects
• Excellent verbal and written communication skills, demonstrating attention to detail, and strong customer-facing skills;
• Proven experience in leading large projects including executive level status updates and cross functional alignment;
• Solid understanding of and demonstrated hands-on experience with Microsoft Project, Visio, Office Suite and SharePoint;
• Ability to analyze problems with a flexible and creative approach, manage complex tasks and adapt to rapidly changing requirements;
• Fluency in both French AND English
• Experience managing ServiceNow projects is a plus
• IT degree, or equivalent;
• PMP/Prince2/Scrum Certifications preferred.

🌈 Partner with a multi-awarded, Best Workplace & premium consulting company in Luxembourg. We offer a vibrant work culture that promotes innovation, knowledge sharing, and continuous learning. 

• 🤝 Team Diversity.  Join a team of 140 tech-enthusiasts from 30 diverse nationalities where togetherness & celebrating successes are paramount; 
• 🌍 Be part of something bigger. Work for a company that values social impact, sustainability, and digital inclusion. Our CSR strategy will empower your ideas through the Devoteam Fondation and its volunteering possibilities;  
• 🚀 Benefits : Work from our offices located either at Windhof or Clausen and benefits from a competitive salary package. 

Devoteam stands for equal opportunities. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All our positions are open to people with disabilities.