Experienced Product Manager - Key Access

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

Our Network Enablement and Access (NEA) team’s mission is to unlock the potential of the Plaid network by broadening and deepening our connection to data partners. We do this by providing solutions that allow our data partners to be part of the network and by providing best in class connections. By expanding and improving our connections to data providers, we are able to strengthen the Plaid network while also enabling great products and experiences. 

The Key Access team is directly responsible for maintaining access to thousands of these data partners. As the Product Manager for our Key Access team, you will drive three critical initiatives. First, you will lead AI Capability Development for Integration Efficiency by collaborating with engineering, machine learning, and product stakeholders to create AI-driven tools that autonomously build and repair integrations, improving reliability and reducing manual intervention. Second, you will oversee our Integration Control Tower Development—a centralized platform providing real-time visibility into the status, health, and performance of financial institution integrations. You will gather insights, prioritize enhancements, and ensure this control tower becomes an essential resource for internal teams. Finally, you will conduct New Coverage Opportunity Analysis, prioritizing integration opportunities based on customer feedback and market trends, working cross-functionally to evaluate ROI, and guiding the roadmap to expand integration capabilities.

Responsibilities

• Define the long term strategy and roadmap for Key Access, balancing the needs of our internal stakeholders with those of our customers
• Collaborate with internal product teams to identify common opportunities to accelerate goals
• Drive business impact by deeply understanding and addressing customer needs and those of our data partners, both directly and by working with our customer facing teams (GTM / Product)
• Define how we measure success of our products and features

Qualifications

• 5+ years of product management experience, preferably at a platform and/or fintech company
• Technical proficiency with APIs
• Demonstrated ability to make data driven decisions
• Demonstrated ability to drive outcomes within matrixed organizations in order to hit goals 
• Ability to work across large number of stakeholders and push projects forward across multiple teams
• [Nice to have] Experience with AI/ML product development

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected].

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