Experienced Customer Support Officer-6

Posted 3 Days Ago
Be an Early Applicant
Bayan Lepas, Barat Daya, Pulau Pinang, MYS
In-Office
Mid level
Logistics
The Role
Manage export data entry and bookings in Cargo Wise, register consol and issue shipper instructions, respond to stakeholder queries, verify accuracy, maintain confidentiality, and pursue process improvements through continuous improvement initiatives.
Summary Generated by Built In

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

PRIMARY DUTIES & RESPONSIBILITIES

  • Enter data according to the Export Standard Operating Procedure

  • Create Quick Booking according to the Booking confirmation in Cargo Wise system

  • Responsible to register Consol and proceed with issuance of Shippers instruction

  • Respond to queries for information and access relevant files

  • Check completed work for accuracy

  • Proactively communicate with stakeholders via email

  • Keeping sensitive customer or company information confidential

  • Explore process improvement through Continuous Improvement initiative


SKILLS ESSENTIAL TO THE JOB

Technical

  • Export Experience in Freight Forwarding

  • Proven data entry working experience

  • Familiarity with MS Office

  • Typing speed and accuracy

  • Proficiency in both spoken and written English

  • Attention to details and accuracy


ESSENTIAL PERSONAL ATTRIBUTES

  • Desire to learn and grow

  • Flexibility of thought and action

  • Sound integrity and disciplined

  • Ability to work with others in a collaborative team environment as well as independently

  • Ability to take responsibility and ownership of tasks and projects

  • Willingness to share ideas and knowledge

  • Customer orientated, good people skills and able to work with people at all levels.

  • Good motivation, team building and influence skills

  • Able to work independently and under pressure with minimum supervision


QUALIFICATIONS REQUIRED

  • Minimum with Diploma in any related field or equivalent

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Skills Required

  • Export experience in freight forwarding
  • Proven data entry working experience
  • Familiarity with MS Office
  • Typing speed and accuracy
  • Proficiency in spoken and written English
  • Attention to detail and accuracy
  • Diploma in a related field or equivalent
  • Entitled to work in Malaysia and able to pass pre-employment checks (criminal history, medical)
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The Company
HQ: Melbourne, Victoria
10,255 Employees

What We Do

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com Every minute, every day, in countless decisions, transactions, interactions and innovations, people and businesses move the world forward. Making moves that define markets and power industries. Moves that impact economies and empower communities. And it’s here that we are at our best because the only way that our customers can keep moving is if we do, harnessing deep passion and experience from across our organisation to help these moves happen. So, at the very moment when our customers need us, we bring together the best of who we are, so they can be at their best. That’s why we never settle. Why we strive for excellence in everything we do. Why we put passion behind every ounce of progress. Why we pull together to deliver success. And then reach further still, to anticipate what’s next. At Toll, we do more than just logistics. We move the businesses that move the world.

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