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The Role
Provides international voice-based customer support, handles inquiries and resolves issues, meets performance targets, collaborates with team members, and maintains product knowledge. Requires strong English communication, customer handling and conflict resolution skills, rotational and night-shift availability, and at least six months of relevant support or BPO experience. This is a Pune work-from-office contract role lasting four to six months, with potential permanent conversion.
Summary Generated by Built In
International Customer Support Voice Role
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Summary
We are seeking a highly skilled and motivated individual to join our team as an International Customer Support Voice Representative. As a key member of our global customer support team, you will be responsible for providing exceptional customer service to clients across the globe. This is a contract role with the possibility of being converted to a permanent position based on performance and business needs. The ideal candidate will have excellent communication skills, a strong knowledge of customer handling, and the ability to work in a rotational shift, including night shifts.
Responsibilities
- Provide exceptional customer service to clients across the globe
- Handle customer inquiries and resolve issues in a timely and professional manner
- Work in a rotational shift, including night shifts
- Meet or exceed performance metrics and targets
- Collaborate with team members to achieve business objectives
- Stay up-to-date with product knowledge and industry trends
Requirements
Requirements:
- Graduate or Undergraduate degree
- Minimum 6 months of experience in customer support, technical support, BPO, or a related field
- Excellent communication skills in English
- Good knowledge of customer handling and conflict resolution
- Ability to work in a rotational shift, including night shifts
- Immediate joiner preferred or maximum 15 days' notice period
- Willingness to work in a contract role with the possibility of being converted to a permanent position
Additional Information
- Salary: ₹40,000 - ₹50,000 per month (depending on last CTC and experience)
- Job Location: Pune
- Work Mode: Work from Office
- Contract Duration: 4-6 months
- Notice Period: Immediate joiners or maximum 15 days' notice
Benefits
- CTC: Up to ₹56,000 per month (based on last drawn salary and experience)
- Laptop and other assets will be provided by the company.
- P.F + E.S.I + 5000/- performance bonus monthly.
- The company will give a two-way cab facility.
Skills Required
- Graduate or undergraduate degree
- Minimum 6 months of experience in customer support, technical support, BPO, or a related field
- Excellent communication skills in English
- Good knowledge of customer handling and conflict resolution
- Ability to work rotational shifts, including night shifts
- Immediate availability or a maximum 15-day notice period
- Willingness to work in a contract role with possible permanent conversion
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The Company
What We Do
2COMS is an India-based recruitment and manpower consultancy that helps organizations meet workforce needs through leadership hiring, general and IT staffing, apprenticeship management, international recruitment, gig workforce solutions, payroll and compliance, and HR technology. The company serves employers across industries while connecting job seekers with domestic and global opportunities through technology-enabled, end-to-end workforce and talent-management services.
