Experience Systems Analyst- Hybrid

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Children’s Wisconsin has an exciting opportunity for an Experience Systems Analyst to support and enhance its experience feedback platforms. This role supports multiple experience systems—including Press Ganey, Qualtrics, Nobl, and Truthpoint—and their integrations with Epic to help measure and improve the patient and family experience. The Experience Systems Analyst ensures system stability, accurate data collection, and the successful implementation of innovative tools that strengthen feedback and insight for families and internal stakeholders.

Location: Remote but prefer local candidates to come in for occasional meetings

What you will do:

Maintain the configuration, operational stability, and integrity of the healthcare system's experience feedback platforms to support accurate data collection. This position will support enhancement implementations and proactively monitor data pipelines to identify system errors and manage their resolution through technical escalation to internal teams and vendors. By ensuring consistent system performance and preparing platforms for future innovations, this role facilitates a reliable and cutting-edge feedback experience for families and internal stakeholders.
Essential Functions
- Proactively monitors and reports on experience platform performance to identify gaps in the data pipeline (e.g., delivery failures or missing contact info) to ensure system reliability.
- Serves as the primary administrator for experience platforms; executes system configurations, user access management, and routine maintenance to ensure stability.
- Investigates root causes of system discrepancies and manages the resolution process by initiating and managing support requests to vendors (e.g., Press Ganey) or internal technical teams.
- Audits system inputs and outputs to ensure that the technical pipeline delivers accurate experience data for organizational reporting.
- Supports the technical deployment and testing of new platform features, including AI-driven feedback tools, to ensure innovations function as expected.
- Identifies opportunities to automate manual technical tasks or routine checks to improve overall system efficiency.
- Creates and maintains documentation for platform processes to ensure technical support and knowledge sharing within the department.
- Maintains knowledge of emerging experience technology trends and vendor product roadmaps to support future system enhancements.
 

What you will need:
Education:
- Bachelor's Degree in computer science, information technology or related field required or relevant experience
Experience:
- 2+ years experience in systems analysis, platform administration, or technical operations required or relevant education
Knowledge, Skills and Abilities
- Technical proficiency in managing data flows and troubleshooting integration points between systems.
- Ability to work independently, make technical decisions, and manage multiple platform priorities simultaneously.
- Demonstrated ability to adopt and evaluate emerging technologies, such as automation and AI, to improve system efficiency.
- Excellent interpersonal skills with the ability to translate technical requirements for non-technical stakeholders across the organization.
- Strong analytical skills to bridge the gap between business needs and technical solutions.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses: