Experience Strategist (UX/CX)— Multiple Levels

Reposted Yesterday
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4 Locations
Hybrid
5-10 Annually
Senior level
Machine Learning
The Role
The Experience Strategist role focuses on crafting digital experiences through user research and collaboration with clients, targeting multiple experience levels.
Summary Generated by Built In

About the opportunity

CourtAvenue is a full-service digital agency building exceptional experiences for enterprise clients across web, app, and omnichannel platforms. We're growing our Experience Strategy practice and we're looking for talent across all levels of the discipline.

 

Whether you're a hands-on practitioner or a seasoned leader, if you think deeply about users, communicate with clients confidently, and care about crafting experiences that are both beautiful and strategic — we'd like to talk.

 

What you'll bring — across all levels

Across the team, we look for people who:

  • Thrive in a fast-paced agency environment with varied, high-impact work
  • Know how to bring clients along — not just deliver decks, but build belief
  • Craft digital experiences (websites, apps, end-to-end journeys) that are thoughtful and beautifully designed
  • Communicate clearly — with clients, partners, and cross-functional teams
  • Have a portfolio that demonstrates your range of thinking and craft
 
Levels we hire for

We hire across the full XS spectrum. Use the descriptions below to identify where you see yourself — you'll select your level when you apply.

Sr. Experience Strategist (Most actively hiring)

    Experience:  5+ years in an agency or consultancy environment

    Contribution type:  Individual contributor — research-led, collaborative, craft-focused

    Focus:  User research methodologies (contextual inquiry, usability studies), synthesizing insights, translating strategy into experience architecture — sitemaps, wireframes, and roadmaps.

Associate Director, XS

    Experience:  8+ years in digital experience design, including 3+ years leading projects in enterprise environments

    Contribution type:  Hybrid IC and team oversight — owns deliverables and delegates to team members

    Focus:  Manages UX designers on projects, mentors Experience team talent, oversees resourcing and timelines. May lead work directly or provide oversight depending on engagement.

Director, XS

    Experience:  10+ years in digital experience design

    Contribution type:  People leader — directs, supports, and mentors XS team members

    Focus:  Drives CX and UX strategy through client engagements. Advances and maintains client relationships, identifies new opportunities, aligns agency offerings, and develops strategic presentations.

Group Director, XS

    Experience:  12+ years in digital experience design

    Contribution type:  Senior people leader — same team leadership scope as Director

    Focus:  Primary focus on growing CourtAvenue relationships and business. Becomes a trusted advisor to clients and uniquely identifies opportunities for added value or additional scopes of work.

Skills Required

  • 5+ years in an agency or consultancy environment
  • 8+ years in digital experience design, including 3+ years leading projects in enterprise environments
  • 10+ years in digital experience design
  • 12+ years in digital experience design
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The Company
Austin, TX
37 Employees
Year Founded: 2019

What We Do

CourtAvenue is an Operating Network of digital transformation companies that utilizes data, machine learning and emerging technologies to build powerful relationships between brands and consumers.

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