Essential Job Functions
- Coordinate and support the planning, execution, and continuous improvement of enterprise-wide employee and member experience programs.
- Manage program timelines, milestones, and deliverables to ensure consistent and successful implementation across the organization.
- Track, analyze, and report engagement and experience metrics, providing insights to support program effectiveness and decision-making.
- Assist in the development and execution of employee recognition, wellness, ambassador, and engagement initiatives that strengthen organizational culture and member satisfaction.
- Create and maintain executive presentations, communication materials, toolkits, and resources for leadership and frontline teams.
- Design visually compelling communications and program materials that align with organizational branding and communication standards.
- Partners with cross-functional stakeholders, including Operations, Marketing, Information Technology, Human Resources, and Clinical teams, to support enterprise experience initiatives.
- Facilitate effective communication among stakeholders to ensure alignment, awareness, and successful adoption of experience programs.
- Support program governance activities, including status tracking, documentation, meeting coordination, and follow-up actions.
- Contribute to the identification of process improvements and best practices that enhance employee engagement, member experience, and operational effectiveness.
- Assist with change management and communication efforts related to organizational experience initiatives.
- Ensure program activities, communications, and deliverables are completed accurately, on schedule, and in alignment with organizational goals.
- Remote role with occasional travel or in-person support.
- Participation in events, site visits, and enterprise initiatives.
Minimum Required Education, Experience & Skills
- Bachelor’s degree preferred (Business, Communications, Healthcare, or related field).
- 2–4 years of experience in program coordination or engagement.
- Strong organizational, communication, and presentation skills.
- Proficient in Microsoft Office (PowerPoint, Excel, Word).
- Program coordination and execution.
- Strong communication and presentation skills.
- Attention to detail and organization.
- Collaboration and problem-solving.
Preferred Experience & Skills
- Experience in healthcare or service-based organizations.
- Bilingual (English/Spanish).
- Experience with engagement or recognition programs.
- Experience creating presentations and visual materials.
Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Skills Required
- Bachelor's degree (Business, Communications, Healthcare, or related field)
- 2-4 years of experience in program coordination or engagement
- Strong organizational skills
- Strong communication skills
- Strong presentation skills
- Proficient in Microsoft Office (PowerPoint, Excel, Word)
- Program coordination and execution experience
- Attention to detail and organization
- Collaboration and problem-solving skills
What We Do
InnovaCare Health improves the lives of members and physicians through innovative solutions for value-based healthcare. In each unique market the company serves, InnovaCare works across the healthcare ecosystem – with patients, providers, payers and other partners – to increase access to high-quality, affordable care. Based in White Plains, N.Y., InnovaCare has been on the forefront of value-based care for more than a decade, distributing risk and developing proprietary technologies to inspire patient and provider engagement. Through an integrated portfolio of health plans, medical service organizations, clinical networks and more, the company manages more than 500,000 lives, including more than 150,000 dual-eligible beneficiaries. InnovaCare’s Medicare Advantage plans have received NCQA accreditation and 4.5-star quality ratings from the Centers for Medicare and Medicaid Services (CMS).
