Join us as a Transformation Manager
- If you’re passionate about delivering an outstanding customer experience and want to develop your creative and technical capabilities, we’d like to hear from you
- We’ll look to you to manage the design and delivery of the bank of the future by delivering increased customer value and effortless customer experiences through various channels, propositions, products and services
- You’ll be joining a fast paced and customer focused team driving innovative thinking and continually challenging the business to deliver more for customers
What you'll do
As a Transformation Manager, you'll be creating and delivering our channel experiences, propositions, capabilities and releases to ensure an effortless end-to-end customer experience. Through Agile methods and working collaboratively with other teams, you'll identify opportunities to digitise, improve and create new experiences and drive the delivery of a prioritised backlog while effectively managing your workload to hit sprint goals and deadlines.
Your role will also involve:
- Monitoring competitor activity and identifying responses to market changes
- Coordinating the planning, timing and execution of delivery roadmaps across multiple workstreams
- Working with your team to manage the delivery of change from vision and inception through to post-live validation and monitoring
The skills you'll need
You'll be the voice of the customer in this role, so you'll need to be passionate about customer experience and continuous improvement. Along with a creative mindset, you'll be an expert in channels and will have a successful track record of driving initiatives to support digital transformation within a banking context. You'll have experience of driving and delivering innovative ideas, looking at harnessing digital and technological advances that truly benefit the customer.
We’ll also be looking for:
- Experience in design thinking methodology to deliver propositions
- Experience driving channel transformation within a banking context to support digital transformation such as initiatives to support branch or telephony transformations
- A deep understanding of digital propositions across retail banking products
- An unwavering focus on driving great outcomes and experiences for customers
- An understanding of strategic trends impacting retail banking and how customer expectations are shifting
- An understanding of the potential applications of Generative AI in retail banking, and practical capability to deliver this to customers
- A talented communicator who can influence, inspire and engage customers and colleagues
- A strong challenger mindset, with the willingness to challenge senior stakeholders
- Exceptional stakeholder management skills, with the ability to understand a wide range of perspectives and work towards a joint outcome
- The ability to implement strategic direction for future customer experiences
- A proven ability to adapt to quickly changing environments, learn at pace, and encourage others to do the same
Hours
35
Job Posting Closing Date:
26/03/2025
Ways of Working:Office First
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What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
