Experience Management Office - Proactive Engineer

What success looks like in this role:

Job Title: Proactive Engineer

Job Summary:

We are seeking a highly motivated and detail-oriented Proactive Engineer to join our team. As a Proactive Engineer, you will play a crucial role in analyzing data, identifying challenges, and implementing effective remediations and automations developed by automation team to enhance the digital employee experience.

With a blend of strong business analysis skills and technical knowledge of digital employee experience tools, you will collaborate with stakeholders, drive use cases, and ensure successful outcomes. Your ability to analyze data, think critically, and solve problems will be essential in improving the end users' experience within our organization.

Responsibilities:

• Proactively gather, research, and analyze data from various sources, including Digital Experience Management tools, ServiceNow and SCCM etc., to gain insights and support decision-making processes.
• Collaborate with key Experience Leads to understand and capture business requirements related to the digital employee experience.
• Act as a bridge between technical and non-technical stakeholders, translating business requirements into technical specifications and vice versa.
• Participate in cross-functional teams and contribute to the implementation of proactive measures and enhancements to improve the overall employee experience.
• Act as a subject matter expert on digital employee experience tools, providing guidance and support to Experience Leads and other team members.
• Drive collaboration with automation team, providing clear requirements and guidance for developing effective automation scripts and tools.
• Work closely with the automation team to design and implement remediation strategies and automation solutions that address identified challenges and gaps.
• Take ownership of the testing process by creating comprehensive test scenarios, executing tests, and ensuring successful outcomes of remediation and automation initiatives.
• Develop and maintain documentation, including workflows, processes, and standard operating procedures, to ensure consistency and knowledge sharing within the team.
• Collaborate with Experience Leads and other stakeholders to measure the impact of remediation and automation efforts, gather feedback, and identify areas for continuous improvement.
• Assist in the preparation and presentation of monthly Experience Level Reports (XLR) to customers, highlighting insights and recommendations for improving the digital employee experience.
• Stay updated on emerging technologies, industry trends, and best practices in digital employee experience, business analytics, and technical troubleshooting.
• Identify opportunities for process improvements within the proactive engineering team, collaborating with automation team to implement efficient workflows and tools.

You will be successful in this role if you have:

Qualifications:

• Bachelor's degree in a relevant field, such as Business Administration, Computer Science, or a related discipline.
• Proven experience in business analysis, data analysis, or a similar role, with a strong focus on improving the digital experience.
• Strong analytical and critical thinking skills, with the ability to identify patterns, trends, and areas for improvement based on data analysis.
• Good understanding of Digital Experience Management tools and platforms, with the ability to troubleshoot basic technical issues.
• Proficiency in Excel and PowerPoint is a must.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at various levels.
• Detail-oriented mindset, with a commitment to delivering high-quality results and ensuring accuracy in analysis and documentation.
• Ability to work independently, manage multiple tasks and priorities, and meet deadlines in a fast-paced environment.
• Endpoint troubleshooting experience with Windows and/or MAC.

Value Add

• Knowledge of PowerBI and ADO would be a plus.
• Proficiency with Nexthink would be a plus.
• SCCM\Intune\JAMF knowledge would be a plus.
• Knowledge of scripting languages or programming skills would be a plus.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.