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Your next-day delivery service online. Innovation that moves E-commerce.
The Role
The Experience Lead will monitor operational performance, develop analytical tools, ensure adherence to SOPs, and drive process improvements while leading cross-functional teams.
Summary Generated by Built In
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt . Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
About Role:
This role drives operational excellence by using data to monitor performance, identify risks early, and provide clear insights to senior leadership. It focuses on scaling operations through standardized processes, SOP development, and best-practice sharing across regions. The role also ensures compliance and quality by tracking SLAs, conducting hub audits, managing issues end to end, and supporting training, governance, and continuous improvement through cross-functional collaboration.
Job Code:
2025CX-063
Job Responsibilities:
- Develop a thorough understanding of the company’s services.
- Put together dashboards to monitor performance across the region and to flag potential issues before they become problems.
- Develop and execute analytical tools to measure operational excellence and be expected to concisely explain - both what the numbers are saying and what we should be doing- to senior leadership.
- Develop and share best practices to scale operations of cities.
- Document finalized initiatives into standardized operating procedures expeditiously.
- Track our shipping queue and make sure all the SLAs are aligned.
- Conduct on-site audits for our Hubs to make sure all the safety procedures are aligned.
- Drive the day-to-day activities to ensure the accuracy, governance, and maintenance of SOPs.
- Support the communication and training of SOPs to operational teams.
- Review regulatory, SOP, and other process documents for clarity and consistency.
- Identify and manage a list of issues from inception to resolution.
- Lead and work with cross-functional teams for complaint investigation, root cause analysis, identification, and implementation of corrective/preventative actions.
Job Qualifications:
- Bachelor’s degree in Business, Operations, Engineering, or related field.
- 1–3 years of experience in operations, logistics, or process management.
- Strong analytical and problem-solving skills; proficient in Excel/BI tools.
- Excellent communication skills to present insights to leadership.
- Ability to lead cross-functional initiatives and drive process improvements.
- Knowledge of compliance, audits, and safety standards is a plus.
Top Skills
Bi Tools
Excel
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The Company
What We Do
Established in 2017, Bosta is a pioneering tech-driven logistics company providing next-day delivery and fast transfer services to e-commerce businesses across Egypt, Saudi Arabia, and the UAE. By leveraging cutting-edge technology and streamlining operations, we are committed to disrupting the logistics industry. Our all-in-one delivery solutions blend innovation with expert knowledge, enabling us to meet the evolving needs of businesses and empower them to grow in a fast-paced market.
