We have an exciting opportunity for you to shape the future of user experience and drive impactful design solutions.
As a Vice President Experience Design in Small Business within the Design and Customer Experience team, you will play a pivotal role in shaping user experiences across Chase for Business web and mobile. You will leverage your expertise in design and research to lead innovative initiatives, collaborate with cross-functional teams, and foster a culture of inclusivity and accessibility.
Job responsibilities
- Develop and execute design and research strategies for complex projects, ensuring alignment with business objectives and user needs
- Lead end-to-end design initiatives, including service flows, wireframes, and prototypes for key product touchpoints
- Drive adoption of inclusive design practices and accessibility guidelines, mentoring junior designers and promoting diversity
- Collaborate with cross-functional teams to integrate user experience design into product development for seamless solutions
- Analyze market trends, user research, and data insights to inform design decisions and optimize experiences
- Improve client onboarding, wayfinding, and servicing digital experiences for Chase for Business web and mobile
- Present work to product partners and senior stakeholders, clearly explaining design decisions and championing the user perspective
Required qualifications, capabilities, and skills
- Five years of experience or equivalent expertise in user experience design or similar roles
- Ability to create visual representations of user journeys, including storyboarding, wireframes, and prototypes
- Experience in inclusive design and accessibility guidelines, incorporating diverse perspectives into solutions
- Proven ability to develop experiences that meet or exceed initial proposals, including transformational innovation strategies
- Advanced technical literacy, including understanding of client-side technologies, APIs, and microservices
- Ability to create visually appealing and functional designs using industry-standard tools such as Figma
- Experience in developing customer-centric solutions within complex business domains
Preferred qualifications, capabilities, and skills
- Design leadership or managerial experience
- Service design expertise
- Experience with enterprise agility and collaboration across multiple teams
- Skilled in structuring and planning design work within cross-functional teams
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
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What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.
Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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