Contribute to innovative experience design that blends user needs with business goals in the fast-paced environment of financial services.
As an Experience Design Senior Associate on the Commercial & Investment Bank (CIB) Payments team, you will play a pivotal role in shaping the user experience of our products and services by leveraging advanced experience design principles. You will collaborate with cross-functional teams to create innovative, inclusive, and accessible solutions for a diverse range of users. As a core contributor, you will align user needs with business goals, navigate complex problems, and drive strategic thinking. Your impact will be significant across the design, architecture, and functionality of our products—ensuring a seamless and enjoyable experience for our customers.
Job responsibilities
- Design and develop smart interactions to solve specific user problems and ensure consistency across multiple products, platforms, and stakeholders while adhering to industry best practices.
- Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction.
- Conduct data-driven analyses to inform design decisions and create design strategies from research insights.
- Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines, ensuring products and services cater to a diverse range of users.
- Operate with an iterative design mindset; incorporate user feedback and insights to continuously improve the overall user experience.
- Assist in analyzing market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team’s strategic thinking.
- Clearly communicate and present design work to stakeholders, executives, and internal teams.
Required qualifications, capabilities, and skills
- 3+ years of experience in a user experience design role focused on improving digital products and services.
- Proven ability to create visually appealing and functional user experiences for prototyping and development using vibe coding and industry-standard tools (e.g., Figma, VS Code, Copilot, Claude Code).
- Demonstrated experience designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
- Experience interpreting complex, ambiguous requirements and translating them into actionable insights for informed decision-making.
- Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a track record of creating accessible and inclusive digital experiences.
- Strong skills in wireframing, journey mapping, and prototyping.
Preferred qualifications, capabilities, and skills
- Experience with AI workflows for design and/or code-based prototyping (e.g., Claude, Cursor, Microsoft Copilot, Figma Make).
- Demonstrated experience with design-to-code workflows.
- Experience implementing WCAG and ADA web standards in a regulated/compliant environment.
- Experience facilitating collaborative activities, interviews, surveys, and usability test
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 3+ years of experience in a user experience design role focused on digital products and services
- Ability to create visually appealing and functional UX for prototyping and development using vibe coding and industry-standard tools (e.g., Figma, VS Code, Copilot, Claude Code)
- Experience designing and optimizing user experiences across multiple platforms, including web and mobile
- Experience interpreting complex, ambiguous requirements and translating them into actionable insights
- Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies
- Strong skills in wireframing, journey mapping, and prototyping
- Experience with AI workflows for design and/or code-based prototyping (e.g., Claude, Cursor, Microsoft Copilot, Figma Make)
- Demonstrated experience with design-to-code workflows
- Experience implementing WCAG and ADA web standards in a regulated/compliant environment
- Experience facilitating collaborative activities, interviews, surveys, and usability testing
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
-
Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
-
Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
