Experience Coordinator
The Experience Coordinator is responsible for delivering an exceptional, seamless experience for our courses and events. Instructors, speakers and learners will be in contact with you on a daily basis as they move through their experience with BrainStation. Your role is to support them throughout this process to ensure excellent communication, organisation and support throughout their BrainStation experience.
Responsibilities
- Work with the Experience lead to execute the best experience for BrainStation courses and events
- Resource event panelists for weekly BrainStation events, building connections with industry experts
- Coordinate logistics with campus operations and marketing teams for both in-person and online experiences
- Identify opportunities to improve the student experience and course delivery process with a continuous improvement mindset
- Track and report data and feedback to measure course and event success
- Conduct student onboarding and course preparation to ensure a smooth handoff to instructors for course delivery
- Collaborate in creating programs and strategies that build the BrainStation community, for both industry experts and students
- Participate in the tech community and build the BrainStation brand beyond the campus
Requirements
- Bachelor’s degree or equivalent experience
- 2-3 years experience in a customer or client facing role
- Strong attention to detail
- Thrives in a fast-paced environment
- Willing to try new things and pivot as needed
- Professional verbal and written communication skills, including public speaking experience
- A dedication to providing the best customer service and experience
- Willingness to help out where needed in all facets of the organization
- A passion for learning new skills
Perks and Benefits
- Comprehensive Health & Wellness Benefits Package
- Retirement Planning
- Parental Leave Program
- New Device Allowance
- Socials, Outings & Retreats
- Culture of Learning & Development
- Flexible Working Hours
- Work from Home Flexibility
About BrainStation
BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world.
Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.
BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.
While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.
#LI-Hybrid
What We Do
BrainStation is the global leader in digital skills training and workforce transformation.
BrainStation hires Instructors from the most innovative and digitally advanced companies in the world including Google, Facebook, Shopify, Amazon and Nike. These industry experts help to design and deliver our content and as of 2020 BrainStation has trained over 100,000 professionals and some of the largest corporations in the world across our core disciplines; data, design, web development, product and marketing.
BrainStation has students learning through online, Instructor-led training experiences across 100 countries and has physical offices and campuses in New York, London, Miami, Toronto and Vancouver to deliver premium in-person training as well.
