Description
ABOUT US:
Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.
SUMMARY:
The Expeditor is a crucial role between the kitchen and dining room, ensuring every dish leaves the pass with flawless precision. This role demands the analytical skills, ensuring quality standards are met in every dish. By delivering impeccable service, the In-Room Dining Server will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.
DUTIES/RESPONSIBILITY:
- Inspect every component of dishes per hour against: visual perfection, temperature standards, and architectural integrity
- Initiate recook protocols at the first sign of imperfection
- Balance VIP orders against general dining flow
- Annotate tickets with chef's codes (rush, allergy, and VIP assigned notes)
- Monitor Kitchen Display System with 99.9% order accuracy
- Lead pre-service briefings on 86'd items and specials
- Document consistency issues in daily pass logs (shared with EC)
- Enforce "silent kitchen" protocols during critical service periods
- Supervise china selection (weighted plates for steak, translucent for seafood)
- Verify custom plating for VIP guests
- Oversee truffle shavings/gold leaf applications
- Conduct line checks against mise en place photos
- Assist in food running when necessary
- Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times.
- Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform.
- Perform all other duties that may be assigned as needed by your manager.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
QUALIFICATIONS:
- (3) years of experience as a fine dining expo, luxury hotel and/or resort preferred
- Ability to be standing and walking long periods of time
- Multilingual abilities highly preferred
- Capable of maintaining composure during peak hours
- Comfortable in varying lighting conditions
- Fluent in Kitchen terminology and POS mods
- Capability to push, carry, and lift service carts and trays (Up to 25-50 lbs)
- Flexible to work in different shifts, including early morning, weekends, and holidays
- Highly organized with the ability to multitask in a fast-paced environment
- Ability to work independently and in a team environment
This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to personalized service, guest satisfaction, and enjoy working in a high-end atmosphere, we invite you to join our Food & Beverage team at La Bahia Hotel.
Skills Required
- Three years of experience as a fine dining expeditor, preferably in a luxury hotel or resort
- Ability to stand and walk for extended periods
- Multilingual abilities
- Ability to maintain composure during peak hours
- Comfort working in varying lighting conditions
- Fluency in kitchen terminology and POS modifications
- Ability to push, carry, and lift service carts and trays weighing up to 25–50 pounds
- Flexibility to work early mornings, weekends, and holidays
- Highly organized with the ability to multitask in a fast-paced environment
- Ability to work independently and as part of a team
What We Do
Ensemble is a real estate developer, owner, and operator that creates inspiring environments and exceptional experiences for the communities it serves. Founded in 1989 by three design-focused partners, the company has expanded across 12 markets on two coasts and employs approximately 1,100 people. Its hospitality operations include nine managed properties, where employees are committed to serving guests through thoughtful development and management.
