Marketing Operations Associate (Global)

Our Journey

ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car, sparking the concept of earning Cashback while shopping online. The ShopBack Group has now grown to become the leading shopping, rewards, and payments platform in Asia-Pacific, with 45 million shoppers across 12 markets and more than half a million transactions powered for 20,000 partners daily. Fresh off its debut in the European market, ShopBack is seeking thrill-seekers to join the journey of building The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.

The role will support the marketing team on day-to-day campaigns execution and manage the app and web platforms via various internal platforms. This means the candidate will be exposed strongly to both multiple stakeholders to deliver the best shopping experience to users worldwide.

An Ideal Candidate is Someone who Displays:

• Strong passion in executing workflow processes and able to cascade feedback to the internal team for process improvements
• Good communication skills with positive growth mindset
• Strong time and task management skills with the ability to adapt swiftly to changes whenever required
• Strong ability in managing stakeholders
• Self-driven in being proactive and takes initiative to highlight possible gaps and solutions for process improvement 

Your Adventure Ahead

• Manage the execution of day-to-day marketing activities on the web, app and CRM platforms
• Collaborate with business stakeholders (including local marketing, sales, data and regional stakeholders) to ensure campaign objectives and commitments are achieved
• Work with Customer Service team closely to problem solve merchant-related issues, and proactively implement solutions to prevent future recurrences
• Leverage customer data and insights to identify winning strategies in segmentation, personalisation, and conversion
• Drive projects to improve workflow processes and efficiency to help the business scale its operations

Essentials to Succeed

• Able to work in different timezones
• Bachelor Degree or fresh graduate (experience in the e-commerce industry is a plus)
• Strong skills and proper use of Google Suite (ie Docs, Slides, Sheets) or equivalent (Excel/Powerpoint/Doc)
• Highly motivated problem solver and able to identify issues and provide solutions in a fast-paced startup environment
• Excellent verbal and written communication skills
• Strong attention to detail

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Work-From-Anywhere benefit to enable you to thrive personally and professionally.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.