The Role
The Expansion Lead will drive market launch operations and build operational processes for new markets, while engaging in research and collaborating with various teams.
Summary Generated by Built In
At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move what matters. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head-on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia and now have our sights on taking our best-in-class technology to the rest of the world. And we are looking for talented professionals to join us in this journey!
With a clear international growth ambition and track record, we are looking for a strong and driven candidate to join our Expansion Team. This role is pivotal in turning market strategy into operational reality. The selected candidate will own the critical launch phase in new markets, transitioning directly from validation to execution. You will be the operational cornerstone for early-stage market setups, responsible for building the foundational ecosystem—from acquiring our first drivers and users to establishing core operational processes—that enables scalable growth. The position will be based in Berlin, with frequent business travels to our expanding markets.
What you'll do
- Own and execute the initial market launch operations, laying the essential groundwork for new market entries. This includes hands-on management of early-stage driver acquisition campaigns, user onboarding initiatives, and the setup of daily operational reports and tracking mechanisms.
- Drive market, industry and company research to equip the management team with relevant and up-to-date knowledge in enhancing organisational readiness when making strategic decisions
- Conduct peer analysis and competitor due diligence across existing and new markets, while actively tracking key metrics to provide competitive advantages from a business standpoint
- Validate new markets for Lalamove to enter by performing a combination of desktop research, stakeholder surveys, expert interviews, and on-the-ground due diligence
- Support in executing new market launches by working side by side with local market team members and collaborating with other functions such as Product, Tech, Business Intelligence, Platform Operations, Marketing, People, Finance and Legal, among others
- Inculcate Lalamove’s corporate values and culture in new markets by partnering with the People team to achieve exceptional onboarding and training of new team
What you'll need
- 5+ years of experience in operations, consulting and/or corporate strategy within the TMT sector; ideally with project management experience launching new markets or products/services
- Solid foundation of business knowledge, data-oriented and with strong critical thinking skills
- Genuine interest in developing a career in international business and making a positive impact in our global community through technology
- Entrepreneurial, hands-on, and resourceful; comfortable with ambiguity and operating in a fast-paced and constantly evolving environment with minimal instructions; able to deep dive into the details and willing to roll up sleeves and get hands dirty to drive results and ensure success
- Collaborative mindset and ability to partner across the business units and functions; can easily build rapport with different stakeholders and develop meaningful relationships
- Driven, proactive and passionate about the company’s mission; a culture carrier that brings a positive attitude
- Ability to thrive under pressure and openness to constructive feedback; eager to learn from mistakes and always up for new challenges
- Business tech-savvy, with high proficiency in work tools such as Google Workspace and Microsoft Office
- Strong communication and presentation skills; able to interact credibly within the team and across other functions; articulate in verbal and written communication in English
- Fluency in a foreign language, in addition to English and Chinese is a plus
Top Skills
Google Workspace
MS Office
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The Company
What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
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