Expansion Account Manager

incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.

Since launching in 2021, we’ve helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters.

We’re a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We’ve raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies.

You'll meet some of the world's fastest-growing startups when they've got five engineers — and you'll be the reason they're still with us when they've got five hundred.

As an Expansion Account Manager at incident.io, you're picking up the relationship with companies like Vanta, Linear and Vercel — the ones who started small and won't stay that size for long.

You own a book of commercial customers end to end, and your job is simple to say and hard to do: keep them, and grow them. That means spotting where a team's usage is outgrowing their plan, knowing when an account is ready to grow into more of what we offer, and being the person who makes expansion feel like the obvious next step rather than a sales pitch.

You'll work closest with CS and the wider GTM team — CS to understand what's actually happening inside an account, GTM to make sure what you're learning feeds back into how we sell and expand across the customer base — but you'll pull in Sales and Product whenever an account needs it.

We're AI-forward here, and this role is no exception. You'll use AI to build account plans faster, catch expansion signals before they're obvious, and draft outreach that still sounds like you wrote it. We're not asking you to trust a black box — we want you testing what works and pushing us to get better at it.

• You've done the expansion side of account management before — you know the difference between growing an account and just keeping it, and you've got the renewal conversations to prove it.

• A CTO or VP pushing back doesn't rattle you — if anything, you enjoy the conversation more when they know exactly what they're asking for.

• You don't quit when a deal gets hard. The tricky ones are the ones you remember, not the ones you avoid.

• You're genuinely into AI tooling — not because it's trendy, but because you like pulling apart a workflow to see if there's a faster way to do it.

• You want to see the number move because of something you did. Revenue isn't abstract to you, it's the scoreboard.

• There's no fixed playbook for this segment yet, and that excites you rather than worries you — you want to be the person tweaking it, not waiting for someone else to.

• Startup life suits you. You're fine building the plane while flying it, as long as you get to help design it.

We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.

• Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.

• Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.

• First Friday of every month off. Yes, seriously.

• Enhanced pension. We put real money in, because future-you deserves better than an afterthought.

• Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.

• Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.

• Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.

• Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.