Existing Customer Management Intern

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Learning outcomes:

• Develop hands-on experience in ECM campaign, including campaign implementation and data operation (data cleaning, reconciliation, and campaign reporting)

• Gain exposure to real business use cases in customer lifecycle marketing and repurchase strategies

Description:

• Perform data cleaning, mapping, and reconciliation across multiple sources (sales, campaign, customer data)

• Support weekly/monthly reporting for ECM performance (repurchase tracking, campaign outcomes)

• Prepare PowerPoint slides for internal updates, dashboards, and management presentations

• Assist in maintaining and updating dashboards (Excel-based or BI tools)

• Conduct basic data validation; basic data extraction

• Proofread documents, reports, and communication materials to ensure accuracy and consistency

• Support campaign setup and tracking (e.g., lead tagging, result consolidation)

• Assist ad-hoc analysis or requests from ECM team

Qualifications:

• Strong Excel proficiency (data cleaning, mapping, reconciliation, basic functions, pivot tables)

• Good PowerPoint skills for professional slide preparation

• Attention to detail for data accuracy and document proofreading

• Basic understanding of data handling; SQL knowledge is a plus

• Eager to learn and proactive in taking ownership of tasks

• Strong sense of responsibility and ability to meet deadlines

• Willingness to work with data and repetitive tasks with high accuracy

• Interest in marketing analytics, customer lifecycle, and data-driven decision making

• Enjoy working in a fast-paced, collaborative environment

• Curious mindset with willingness to explore insights from data

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.