Exemptions Compliance Administrator

IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE.
PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.
NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
DOF's Property Exemptions Administration (PEA) oversees and executes property tax benefits for a diverse array of entities and individuals. PEA’s core responsibilities encompass the examination, processing, and management of applications for exemptions and abatements. These benefits extend to commercial and industrial properties, residential multi-family construction, new one- to two-family construction, government entities, and non-profits, as well as renters and homeowners, including members of the clergy, seniors, people with disabilities, and veterans. PEA is committed to ensuring the accessibility of property tax benefits for all eligible constituents.
The Property Quality Assurance and Compliance (QAC) unit is seeking an organized, reliable, and motivated Exemptions Compliance Administrator. Reporting to the unit supervisor, under general direction, with wide latitude for the exercise of independent initiative and judgment, the incumbent will perform analytical and specialized administrative work; specific responsibilities include, but are not limited to:
- Assisting with updating, the maintenance, and the adherence to all Standard Operating Procedures, in the Compliance Unit. Also adhering to Standard Operating procedures for all PEA programs.
- Following established procedures and applying program rules consistently; flagging unusual situations for unit leadership.
- Staying current on legislative and regulatory changes affecting PEA programs. Assisting with periodic reviews and audits.
- Possessing a working knowledge of NYC Property Tax Exemption and Abatement programs, researching, resolving, and responding to routine correspondence and complex issues escalated by internal and external stakeholders, including but not limited to DOF Office of the Taxpayer Advocate, DOF legal, External Affairs, Payment Operations, Land Records, Finance Information and Technology (FIT), Department's Senior Management.
- Using data software, programs, canned reports, or PTS Inquire, create and monitor reports as necessary and upon request for random sampling of exemptions and abatements applications that are processed review reports to determine procedural and policy issues and integrity checks.
- Creating and Maintaining reports on Freedom of Information Law (FOIL) and Subpoena requests from DOF legal.
- Collaborate with PEA- Data Analytics and Program Evaluation (DAPE), other data groups withing the Property division, PTS-Functional lead, and Tax Policy when necessary.
- Create and maintain reports on Coop and Condo Abatement (CCA) and Rent Freeze (SCRIE/DRIE) appeal applications for management.
- Assisting with the review and processing of CCA and Rent Freeze appeal applications as needed.
- Researching out of state properties and serve as the point person and title companies.
- Updating records in the Property Tax System (PTS), Smart File, Rent Increase Exemption (RIE) or other Property or PEA databases as required.
- Serve as the designated point person to assist supervisor and manager with training needs for the unit.
- Special projects as assigned.
Additional Information:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.
PRINCIPAL ADMINISTRATIVE ASSOC - 10124

1. A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.