- Provides high quality customer service in resolving queries of the customer related to their policies and claims
- Provides inbound phone support to customers by sending/sharing necessary documents to get their concerns addressed
- Handling payment disputes and payment related queries
- Creating transactions for customers looking to make a payment
- Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises
- Participates and provides expertise as a responsible member to ensure continuous process improvement initiatives are met.
Provides high quality customer service in resolving queries of PayFlex FSA & H.S.A customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
o Provides inbound phone support on FSA & H.S.A Product lines.
o Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.
o Ensures and provides quality service to both Aetna employees and PayFlex FSA & H.S.A members while administering their account.
o Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.
o Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises
- Provides high quality customer service in resolving queries of the customer related to their policies and claims
- Provides inbound phone support to customers by sending/sharing necessary documents to get their concerns addressed
- Handling payment disputes and payment related queries
- Creating transactions for customers looking to make a payment
- Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises
- Participates and provides expertise as a responsible member to ensure continuous process improvement initiatives are met.
Skills Required
- Provide high quality customer service in resolving customer queries related to policies and claims
- Provide inbound phone support to customers and send/share necessary documents
- Handle payment disputes and payment-related queries
- Create transactions for customers looking to make a payment
- Participate in continuous process improvement initiatives as a funding departmental team member
- Perform additional tasks/responsibilities as assigned based on client or business needs
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
