Role Responsibilities
- Ensure that the process transactions are processed as per Desk Top procedures
- Ensure that the assigned targets in accordance with SLA are met
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Provide the relevant process reports on a daily basis
- Ensure adherence to established attendance schedules
- Ensure adherence to Company Policies and Procedures
Primary Internal Interactions
- Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
- Manager for the purpose of settling performance issues and for monthly one on ones
- SME’s for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
Qualification
Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-
15 Yrs of Education
Experience- 0 to 3 Yrs
Technical Skills
Soft Skills
Desirable Skills:
- Basic IT, Comfortable with working on computers
- Typing speed of 20 words(net)
- Ability to communicate correctly
- Should be able to communicate in English
- Comprehend written composition.
- Commitment and drive for targets
- Decision making ability
- Adaptable & Flexible.
- Customer service Focus – Ability to empathize with the customer and prioritize requests
Role Responsibilities
- Ensure that the process transactions are processed as per Desk Top procedures
- Ensure that the assigned targets in accordance with SLA are met
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Provide the relevant process reports on a daily basis
- Ensure adherence to established attendance schedules
- Ensure adherence to Company Policies and Procedures
Primary Internal Interactions
- Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
- Manager for the purpose of settling performance issues and for monthly one on ones
- SME’s for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
Qualification
Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-
15 Yrs of Education
Experience- 0 to 3 Yrs
Technical Skills
Soft Skills
Desirable Skills:
- Basic IT, Comfortable with working on computers
- Typing speed of 20 words(net)
- Ability to communicate correctly
- Should be able to communicate in English
- Comprehend written composition.
- Commitment and drive for targets
- Decision making ability
- Adaptable & Flexible.
- Customer service Focus – Ability to empathize with the customer and prioritize requests
Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-
15 Yrs of Education
Skills Required
- Graduate with computer literacy (MS Office & domain knowledge) - 15 years of education
- Experience: 0 to 3 years
- Basic IT skills; comfortable working on computers
- Typing speed of 20 words per minute (net)
- Ability to communicate in English and comprehend written composition
- Commitment and drive for targets
- Decision-making ability
- Adaptable and flexible
- Customer service focus; ability to empathize with customers and prioritize requests
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
