The Role
Provides front-end technical customer support in a store environment for mobile devices, laptops, and desktops. Handles customer queries, troubleshoots hardware and software issues, resolves problems where possible, and escalates unresolved cases. The role requires strong verbal and written communication, technical aptitude, customer-service focus, self-direction, goal orientation, and weekend availability.
Summary Generated by Built In
Key Responsibilities:
Customer service / Front-end customer handling.
Handling customer queries / issues in the store related to (Mobile, Laptop & Desktop).
Troubleshooting of technical related issues and ensure to resolve the issues / queries.
Escalate problems when unable to resolve customer issues.
Knowledge of computer hardware & software is an added advantage.
Excellent language fluency, excellent verbal & written communication skill.
Should be able to handle customer queries and should aim at customer delight.
Should be technically sound.
Self driven & goal oriented and willing to work on Weekends
Skills Required
- Excellent verbal and written communication skills
- Technical troubleshooting ability
- Customer service and issue-resolution skills
- Willingness to work weekends
- Knowledge of computer hardware and software
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The Company
What We Do
Ample Group is a stable organization with more than 29 years of experience in systems integration and information technology. Its public company information describes the business as operating in SI/IT, while the associated technical-support role is hosted under the Ample Group name. The available evidence supports positioning Ample as an IT-focused systems-integration organization, although it does not provide a fuller account of its products, clients, or services.
