- Familiarizing the customer with platform features by conducting product demonstrations and detailed trainings of the entire solution via online medium such as Google Meet.
- Onboarding new customers via calls, emails and texts
- Supporting various system users such as OEM Teams, dealers, authorized service centers with features like fleet monitoring, fleet maintenance, fuel management etc. and resolving all their queries.
- Ensuring high degree of customer engagement by maintaining continuous contact with the customers through various communication channels
- Maintaining customer service targets by strictly adhering to prescribed turnaround timelines for issue resolution.
- Escalate unresolved issues to the appropriate internal teams and ensure it is getting worked upon.
- Understanding the customer context and providing information to best serve needs of customers to optimize their platform setup for the quickest path to success.
- Degree/ Diploma in Mechanical/Automobile
- Knowledge of CRM, Freshdesk Ticketing Platform is preferred, not a must.
- Proficiency in English, Hindi, Marathi and one regional language.(Tamil/ Telugu/ Malayalam/ Kannada) would be an advantage.
- Good computer handling skills to be able to demonstrate the platform.
- Sound knowledge of MS Office tools for reporting
Skills Required
- Degree or diploma in Mechanical or Automobile Engineering
- Proficiency in English, Hindi, Marathi, and one regional language such as Tamil, Telugu, Malayalam, or Kannada
- Strong verbal and written communication skills
- Good computer handling skills for platform demonstrations
- Sound knowledge of Microsoft Office tools for reporting
- Knowledge of CRM and Freshdesk Ticketing Platform
What We Do
Intangles is an IOT company based out of Pune with its expertise in Advance Telemetry and Operations Automation. Intangles has developed its own set of proprietary algorithms which allows fleet operators to monitor the performance of the vehicle in real time. The biggest USP is the state of the art proprietary algorithms which allows fleet operators to take informed decisions. Intangles aspires to be the world’s foremost authority in Telemetry and Vehicle Performance monitoring through predictive/prognostic monitoring and benchmarking performance of the vehicle based on its own Data analytics platform “Indium”. Our vision is to help fleet operators monitor, benchmark and do predictive maintenance of assets and identify underperforming assets to increase overall operational profits.
