Executive, Revenue Operations Helpdesk

Practice Group / Department:

Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service.

With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.

Because while individuals can do well, together we achieve something extraordinary.

Our Newcastle office is currently recruiting for an Executive, Revenue Operations Helpdesk – EMEA to join one of the largest finance teams in the North East. The team comprises over 60 finance professionals divided into several specialised teams that support financial operations across Europe, the Middle East, and Asia (EMEA).

The Team

The Executive, Revenue Operations Helpdesk – EMEA sits within the revenue team located within the Finance Department, ensuring the effective delivery of Client/Matter setups and Matter Maintenance to the legal teams. This team also deals with financial reporting and rates amongst supporting the business with ad-hoc queries.

The ideal candidate will be a self-starter with a positive, can-do attitude, a creative approach to work and excellent attention to detail.

Key Responsibilities

• Opening of Client Matter Inception forms via Intapp, ensuring all Matter data is correct as per the engagement letter

• Dealing with Matter Maintenance of existing files to make sure all invoices are produced accurately and with the correct client and payers’ details

• Creating/amending time narratives and basic WIP reports. Time transfers and deletions, narrative amendments. Dealing with time entry requests. File closures.

• Undertake further duties as directed by Working Capital Team Leaders and Managers

• Dealing with and responding to Revenue Helpdesk inbox queries for EMEA

• Reporting daily/weekly/monthly to include financial reports and updates to the business

Key Skills and Experience

• A team player with strong communication skills and the confidence to liaise at all levels.

• Adaptable and able to complete tasks without close supervision.

• Self-motivated and dedicated to task completion.

• SAP system experience and PowerBI knowledge will be an advantage 

• Good working knowledge of Word, Excel and Outlook and general familiarity with IT systems.

• Must be articulate and professional in delivery, with a well-developed sense of discretion.

• Driven by personal development.

• Must be flexible over hours and prepared to work occasional overtime when required, in particular at month ends.

#LI-JC1 #LI-Hybrid

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. 
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.