Ready to be a Titan?
ServiceTitan is the leading software platform for the trades, powering the businesses that keep the world running. This is a high-touch, high-visibility role at the center of how we hire our most senior leaders. As the Executive Recruiting Ops Specialist, you will be the glue between our Executive Recruiting team, our C-suite and their Executive Assistants, and the senior candidates we're courting for Senior Director, VP, SVP, and confidential roles across every function. You will define and drive the experience for our internal and external customers, from the first candidate touchpoint through a smooth onboarding handoff. At ServiceTitan, Executive Recruiting is not a support function, and neither is this role.
You will report to the Global Head of Talent Acquisition and partner directly with Executive Recruiting across both of our portfolios: R&D (Engineering, Product Management, and Design) and GTM & G&A (every non-technical function). You'll join a 25+ person global TA team and work closely with C-suite leaders, their Executive Assistants, and People team partners. You'll be resourceful, creative, and collaborative, and you'll help Executive Recruiting scale without losing the white-glove experience our senior candidates expect.
What You'll Do
Master Dynamic Executive Schedules
- Own scheduling and coordination for executive interviews, virtual and onsite, using Ashby, from first availability request through candidate confirmation
- Manage highly dynamic calendars across C-suite leaders, interview panels, and candidates in multiple time zones, rebooking quickly and calmly when plans change
- Anticipate conflicts, hold and release time proactively, and keep everyone informed so no search stalls on logistics
- Coordinate onsite logistics, candidate travel, and reimbursements across ServiceTitan's global locations
Be the Glue Across Executive Recruiting
- Partner directly with Executive Recruiting on R&D and GTM & G&A searches, from intake through offer close and onboarding handoff
- Act as the single point of coordination for each search, keeping recruiters, hiring managers, interviewers, and candidates aligned
- Handle confidential searches, candidate information, and internal processes with full discretion
Define and Drive the Experience
- Define and own the end-to-end experience for our internal and external customers, from first outreach to onboarding handoff
- Deliver a white-glove candidate experience through prompt follow-up, polished logistics, and clear, personalized communication
- Elevate the interviewer and employee experience, including interviewer prep, feedback loops, and candidate NPS
- Partner with C-suite Executive Assistants to manage senior leader calendars, interview panels, and last-minute changes
Build the Systems That Scale
- Create and refine processes for executive hiring, from scheduling and interview prep to offer and onboarding handoff, so every search runs consistently
- Keep Ashby accurate for every executive search: pipelines, stages, scorecards, and data hygiene
- Build executive-ready materials for Executive Recruiting, such as candidate slates and search trackers
- Act as a strategic partner on ops challenges, spotting scalable fixes through data, tools, automation, and documentation
- Proven experience managing complex, fast-changing calendars for senior leaders and multi-stage interview processes, with the judgment to prioritize and reshuffle on the fly
- Experience in recruiting coordination, recruiting operations, or executive support in fast-paced, high-growth environments, ideally supporting senior leaders
- A customer-first mindset and comfort being highly customer-facing: you build rapport and earn trust fast, from candidates to C-suite leaders
- Resourcefulness and creativity: you find a way, design a better experience, and don't wait to be told how
- A collaborative approach to working across recruiters, Executive Assistants, hiring managers, and People partners
- A track record of improving workflows, operational processes, or systems at scale
- Fluency with tools like Ashby, Slack, Google Workspace, Navan, and LinkedIn
- High organization, sharp prioritization instincts, and the ability to move fast
- A detail-oriented, proactive, and solutions-first approach to operational challenges
- A "no task too big or too small" attitude, with the professionalism and discretion to support candidates at any level
Bonus if you have:
- Experience supporting executive or confidential searches, in-house or at a retained search firm
- Experience coordinating across global time zones and cross-border candidate travel
- Experience building or improving processes in Ashby
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $83,900 USD - $125,900 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $78,400 USD - $117,600 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.Skills Required
- Experience managing complex, fast-changing calendars for senior leaders and multi-stage interview processes
- Experience in recruiting coordination, recruiting operations, or executive support in fast-paced, high-growth environments
- Customer-first mindset and ability to build trust with candidates and C-suite leaders
- Resourcefulness, creativity, and ability to improve candidate and recruiting experiences
- Ability to collaborate across recruiters, executive assistants, hiring managers, and People partners
- Track record of improving workflows, operational processes, or systems at scale
- Fluency with Ashby, Slack, Google Workspace, Navan, and LinkedIn
- Strong organization, prioritization, attention to detail, proactive judgment, and solutions-oriented execution
- Professionalism and discretion when handling confidential searches and supporting candidates at all levels
- Experience supporting executive or confidential searches in-house or at a retained search firm
- Experience coordinating across global time zones and cross-border candidate travel
- Experience building or improving processes in Ashby
ServiceTitan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ServiceTitan and has not been reviewed or approved by ServiceTitan.
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Healthcare Strength — Healthcare coverage is positioned as a major strength, with multiple plan features emphasizing broad medical, dental, and vision support plus telehealth-style access. Additional elements like HSA/FSA options and employer contributions reinforce perceived value beyond base pay.
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Parental & Family Support — Parental leave and family-forming support appear notably robust, with repeated references to paid leave and meaningful adoption/fertility assistance. The package is described as supportive across different family paths, though specifics can vary by plan and location.
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Fair & Transparent Compensation — Compensation is portrayed as generally competitive in several functions, particularly in engineering and experienced roles, contributing to an overall sense of being paid fairly. Equity and bonus components are also described as meaningful parts of total rewards for many roles.
ServiceTitan Insights
What We Do
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses and aim to democratize the power of technology. The trades industry approaches $800B in North America alone and was significantly underserved by traditional software industry leaders prior to ServiceTitan’s entrance to the market. Today, ServiceTitan powers the businesses of more than 5,000 customers, is backed by the world’s leading venture capitalists, and continues to target triple-digit growth annually. ServiceTitan unlocks for small business, the tools and support that big business has enjoyed for decades; helping everyday entrepreneurs run and grow their businesses so they can build better lives for themselves and their families.
Why Work With Us
Not only do we change the lives of our customers, but we strive to create an environment full of opportunities that will change the lives of our employees. We are committed to giving extraordinary talent, extraordinary opportunity, and we prioritize investing in Titans, through a suite of benefits, learning and growth opportunities, and more.
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