Talent Experience Lead

WHAT IS BOX

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

We’re excited to add an Executive Talent Experience Lead to our small, high-impact team supporting Box’s global executive search efforts. In this hands-on, candidate-centric role you will design and deliver exceptional, high-touch experiences for senior candidates across the executive talent lifecycle — from attraction through onboarding — both in-person at our Redwood City Office Hub and virtually. You will partner closely with executive talent partners, fellow talent experience leads, and interview teams to manage scheduling, logistics, and candidate communications, while handling sensitive, fast-moving information with discretion, emotional intelligence, and a customer-service mindset. By owning the candidate-facing details that shape perception of our brand, you’ll help “blow our candidates’ minds” and support Box’s business goals and growth.

WHAT YOU'LL DO

• Coordinate complex schedules, travel, and logistics for senior leaders (candidates and internally); escalate and resolve conflicts proactively.

• Draft, edit, and deliver clear, polished communications (email, talking points, briefing notes, presentations) for executive audiences.

• Act as a trusted liaison between executives and internal/external stakeholders, ensuring alignment and timely follow-up.

• Maintain confidential records and manage sensitive information with strict discretion and compliance.

• Anticipate needs and surface risks or opportunities before they escalate; make sound decisions under pressure.

• Lead cross-functional projects that impact executive experience, tracking progress and reporting outcomes.

• Develop and maintain remote and in-person engagement practices that ensure consistent, high-quality experiences across locations and time zones.

WHO YOU ARE

• Exceptional written and verbal communication; ability to produce concise, executive-ready materials.

• Strong organizational skills with proven ability to manage many concurrent priorities and shifting timelines.

• High emotional intelligence, tact, and diplomacy; comfortable managing sensitive interpersonal situations.

• Proven discretion handling confidential information and exercising good judgment.

• Excellent stakeholder management; builds credibility quickly with senior leaders and partners.

• Comfortable in fast-paced, ambiguous environments; adapts quickly and remains composed under pressure.

• Proficiency with calendar and collaboration tools, virtual meeting platforms, and document collaboration systems.

• Ability to work effectively both in person and remotely, across time zones.

• Success measures

• Timeliness and accuracy of executive communications and deliverables.

• Smooth execution of onboarding and transitions with minimal disruptions.

• Reduction in scheduling conflicts and improved cross-functional coordination.

• Compliance with confidentiality and data-handling standards.

• Desired background

• 2+ years in executive support, guest services, talent experience, hospitality, people operations, or program management supporting senior leaders.

• Track record of managing high-stakes, confidential work-streams.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.