Executive, Policy Services

We are looking for a Policy Servicing Executive to join our team in Singapore to handle insurance policy administration and support daily operations.

This role reports directly to the Manager of Policy Services.

Position Responsibilities:

Perform life policy transaction processing:

• Review, validate and process policy servicing requests, including but not limited to:
  • Policy changes (e.g. ILP related transactions, beneficiary updates, ownership transfers)
  • Financial transactions (e.g. GIRO processing, premium payments, loan requests, withdrawals, surrenders)
  • Policy reinstatements, lapses and cancellations
  • Policy conversions
• Calculate premiums, refunds and adjustments using established company systems and procedures.

Ensure accuracy in data management and record keeping:

• Accurately enter and update policy data and transaction details in the core insurance administrations system (e.g. CAS).
• Maintain organized and detailed electronic and physical records for each Policyholder.
• Ensure all document is complete, compliant and correctly filed.

Ensure quality assurance and compliance of work performed:

• Examine applications, policy forms, and service requests for completeness, accuracy, and compliance with MAS regulations and internal company rules and guidelines.
• Identify and resolve discrepancies or missing information by collaborating with agents, underwriters, and other internal stakeholders.
• Generate policy contracts, endorsement riders, statements, and other official correspondence to policyholders and agents as required.
• Respond to and resolve inquiries from agents and policyholders regarding policy status, values, and transaction requirements.
• Clearly communicate the requirements for complex transactions to relevant parties.
   

Involve in operational improvement:

• Participate in testing system updates or procedural changes related to policy servicing.
• Identify and suggest improvements to current processing workflows to enhance efficiency and customer service.
• Undertake to perform other duties and tasks as assigned by management from time to time

Required Qualifications:

• Degree or Diploma from any recognized Institution/university, or Insurance

• Minimum 1 years of experience in an insurance setting, with specific exposure to life insurance policy administration or customer service.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Experience using an insurance policy administration system or database is highly desirable

• Exceptional ability to maintain accuracy when reviewing documentation and entering data.

• Ability to review policy documents and apply complex rules and regulations to various transactions.

• Excellent time management and ability to prioritize a high volume of work to meet service standards.

• Professional and clear verbal and written communication skills for internal and external correspondence.

• Commitment to providing timely, accurate, and professional service to agents and Policyholders.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].