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This role is responsible for loan processing, data entry, case mitigation, customer service, FIS lodgment, disbursement documentation and compliance ambassador in Auto Loan Centre
Functional (job responsibilities)Assist the Centre Manager to oversee daily business operations
Review loan application submitted by EHP, unqualified cases to be reject outright
Verify and process loan application for credit approval
Scan VSO, consent form, income document and other necessary documents
Perform thorough KYC via phone interview conversation with loan applicant
Follow-up with customer on any pending document for loan approval
Calculate business income from Bank statement
Data entry and upload necessary documents into LOAD$ system
Follow-up with EHP/dealer on loan processing KIV and advice on loan pricing
Loan processing
-Review loan application submitted by SMS
-Verify and process loan application for credit approval which required system access (RAMCI and FIS / Redbook)
-Assist in pricing deviation
-Segment cases into processable or non processable
-Escalate processable cases to CED; to recommend outright reject non processable cases for Manager’s review
Loan mitigation-Perform credit evaluation and recommendation
-Review cases to see if extra documents are required
Assist EHP on witnessing and signing of loan agreement
Attend to phone or walk-in customer queries and complaints
Perform FIS lodgment
Compile loan documentations according to Bank guidelines for disbursement
Follow up with EHP/dealer on funding defect
Manage sales tracking tools and reporting
Conduct annual Centre review on fixed asset and dispose obsolete asset
Responsible for gift fulfillment on sales campaign
Perform monthly stock count on premium item
Maintain positive business relationship with all stakeholders
Recommend or fine-tune processes to improve business operations
Mentor and guide new/junior employee
Involvement in ad-hoc or any other related task deemed required
Ensure office equipment and work area are maintained clean, safe and organized
Education/Qualification
Minimum tertiary education or equivalent certificates qualification
Good communication and interpersonal skills
Proactive, customer-oriented and able to work independently
Ability to work in a fast paced environment, under short time constraints and within established deadlines
Minimum 40 WPM typing speed with high accuracy
Ability to handle and maintain confidential information
Experience
Experience in administration, customer service or credit processing will be an added advantage
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Top Skills
What We Do
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country.
With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture.
Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services
