Carnival UK are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
In our continuous journey of growth and innovation at Carnival UK, we are seeking Executive, People Support to bring fresh insights and expertise to our People department.
Role Overview
Working within the People Services team, this role supports the People Support Team Leader with responding to enquiries received through multiple channels, maintaining a focus on customer service in line with the company’s Culture Essentials whilst targeting delivery within service level agreements.
This pivotal role will involve:
- Respond to and resolve enquiries received from managers, colleagues and external customers for all employee lifecycle processes in a timely and customer focused way, escalating complex enquiries to the Team Leader as necessary.
- Raise awareness of emerging enquiry patterns and support the Team Leader with minimising Tier 1 enquiries by promoting the utilisation of Tier 0 information and updating knowledge logs as directed.
- Deliver face to face training and induction to colleagues and managers relating to People policies and procedures.
- Ensure Tier 2 enquiries are raised to Subject Matter Experts for speedy resolution and support additional responsibilities within the wider People Services team when required.
This role is positioned at CUK10 level within our organisation and is available on a full-time, permanent basis. We offer hybrid work including up to two days from home.
What You'll Bring
Your unique background and skills are what will make you stand out. We're looking for:
- Experience of employee lifecycle processes within organisations and previous experience of using HR systems.
- Knowledge of UK employment legislation.
- Good experience of using Microsoft office tools and previous experience of working in a customer service environment.
- CIPD Level 3 or working towards, with knowledge of Oracle HCM Cloud, Qualtrics or finance systems such as Markview desirable.
About You: The Ideal Candidate
You are more than just your CV. You're someone who brings:
- Strong written and verbal communication skills, with the ability to respond professionally and clearly to colleagues, managers and external customers.
- Excellent organisation and attention to detail when completing complex processes and handling information subject to GDPR.
- A customer focused approach, balancing timely service with the need to provide a full and accurate response.
- A willingness to learn from experience and others, share ideas, support colleagues and continuously improve ways of working.
Application Guidance
Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about People and looking for an opportunity to grow, we’d love to hear from you.
Why Join Us?
Working with us means more than just a role in the People team. It’s about being part of a team that values well-being and personal growth.
Read our employee experience guide to learn more about life as a Carnival UK colleague here.
Here’s what we offer:
- Employee Discounted Cruising plus Friends and Family offers
- Recognition scheme with prizes and awards
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Company paid Health Cash Plan and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Contributory Defined Contribution Pension scheme
- A friendly welcome with help settling in
Take the next step
Due to the popularity of our roles and our commitment to finding the best talent, we may close applications earlier than advertised. Don’t miss out on this opportunity to join a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.
Recruitment Journey
For more information on your recruitment journey, please visit our Candidate Journey Map.
#LI-Hybrid
#CUK
#Job Functions: Human Resources; Customer Service; Administrative;
#LI-HC1
Skills Required
- Experience with employee lifecycle processes within an organisation
- Previous experience using HR systems
- Knowledge of UK employment legislation
- Good experience using Microsoft Office tools
- Previous experience in a customer service environment
- CIPD Level 3 qualification or currently working toward it
- Knowledge of Oracle HCM Cloud, Qualtrics, or Markview
- Strong written and verbal communication skills
- Strong organisation and attention to detail
- Ability to handle GDPR-sensitive information
Holland America Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Holland America Group and has not been reviewed or approved by Holland America Group.
-
Wellbeing & Lifestyle Benefits — Travel privileges, cruise discounts, and company-paid travel stand out as distinctive perks that add meaningful value, especially for those who enjoy cruising and international work. Paid training, tuition assistance, and development support further strengthen the overall package for many shoreside roles.
-
Healthcare Strength — Health coverage is presented as part of a solid, comprehensive package for eligible full-time employees, with onboard medical care available for shipboard staff. Despite role-based variations, healthcare benefits remain a core component of total rewards.
-
Retirement Support — A 401(k) plan and, in some roles, an employee stock-purchase plan provide structured retirement savings opportunities. These programs contribute to a competitive offering for eligible shoreside employees.
Holland America Group Insights
What We Do
Holland America Group is a cruise operator serving brands including Princess Cruises, Holland America Line, Seabourn, and P&O Australia. Its flagship, Holland America Line, has been a leader in cruising for over 150 years, providing more than 500 annual sailings across seven continents. The group is committed to creating once-in-a-lifetime experiences through excellence in service and exploration of exotic destinations worldwide.
.png){kind=logo}
