Nium

Executive - Forex Operations (Instarem India Pvt. Ltd.)

Posted 2 Days Ago

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Coimbatore, Tamil Nadu

In-Office

Junior

Blockchain • Fintech • Payments • Cryptocurrency

The Role

The Executive - Operations manages delivery, cash handling, compliance, and customer service for forex products and remittances, ensuring accuracy and security throughout transactions.

Summary Generated by Built In

Part of NIUM, one of the well-known B2B payments unicorn in Southeast Asia. Instarem has been on a mission of making international payments easy and affordable for everyone since 2014. We are the go-to solution for businesses that need to move money quickly, reliably and at a lower cost than banks.

Instarem is on a mission to make money simple for everyone.

We offer a smarter, faster, and more affordable way to move money across borders. A way without unfair exchange rates, hidden fees, or other complexities. With Instarem, you get peace of mind knowing your money is moving quickly and safely.

Part of Nium, Instrarem India Pvt. Ltd., gives you all the benefits of a cutting-edge payments company and the convenience of a one-stop-shop for all your financial needs abroad. We are an authorised Dealer in Foreign Exchange – Category II. Easily and securely make international payments with our fast and convenient services. Consumers can buy foreign currency, travel cards, and transfer money abroad. With Instrarem India Pvt. Ltd., one can

- Send money oversees and experience fast, low-cost transfers to 60+ countries

- Buy and Sell Foreign Exchange at great rates and low fees

- Buy prepaid Forex Cards for seamless payments overseas

About the Role:

The Executive - Operations is a hybrid role responsible for managing the end-to-end delivery and handling of forex products, currency, and remittances. This includes delivering currency notes, prepaid/refillable cards, and remittance documents to clients, accurately processing forex transactions at the branch, and ensuring compliance with regulatory and internal policies. The role combines operational execution, cash handling, and customer service excellence while safeguarding financial products and maintaining data integrity.

Roles and Responsibilities

Manage the secure and timely delivery of currency notes, prepaid/refillable cards, remittance documents, and related products to clients at designated locations, while accurately processing forex transactions, including buying/selling currency, issuing travel cards, and handling remittances
Verify client identity, collect required documentation or acknowledgments, provide professional and courteous service, address queries promptly, and escalate any grievances or delivery/transaction issues to the branch or operations team
Maintain accurate cash balances, perform daily reconciliation of tills and forex inventory, handle cash safely, record all transactions in the company’s forex software, and ensure data integrity and compliance with internal policies
Follow KYC/AML procedures, RBI/central bank guidelines, and internal policies; identify and report suspicious activity; adhere to strict security protocols during product delivery; and comply with road safety and operational regulations
Plan efficient delivery routes, maintain accurate logs of deliveries and transactions, provide feedback to improve workflows, and coordinate closely with branch, logistics, and back-office teams to ensure seamless preparation, handoffs, and overall operational excellence

Requirements

Minimum 10+2; Diploma in Logistics, Supply Chain, Finance, or relevant field preferred. Degree in Finance/Commerce is a plus
1-2 years in cash handling, teller, or forex operations; experience in product delivery or logistics is a plus
Excellent numerical accuracy and attention to detail
Strong communication, interpersonal, and customer service skills
Knowledge of forex products, exchange rates, KYC/AML compliance, and regulatory frameworks
Ability to plan efficient delivery routes and optimize operational workflows
Proficiency in fintech, remittance software, and MS Office/Excel for transaction logging and reporting
High integrity and trustworthiness when handling cash and sensitive financial products
Reliable, customer-oriented, and able to work under pressure in a fast-paced retail environment
Professional demeanor and high attention to detail

What we offer at Nium

We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.

We Care: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible hybrid working environment (3 days per week in the office).

We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.

We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. Check out CNBC World’s Top Fintech Companies 2024.

We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!

We Thrive With Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.

For more detailed region-specific benefits: https://www.nium.com/careers#careers-perks

For more information visit www.nium.com

Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice.

Top Skills

Excel

Fintech

MS Office

Remittance Software

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The Company

713 Employees

Year Founded: 2015

What We Do

Nium is an advanced payments platform redefining the way consumers and businesses send, spend, and receive funds across borders. Nium’s goal is to make the movement of money seamless through being a universal plug for financial services. The company uses agile, elegant, and modular solutions for complex business problems. Be it an Individual, new-age digital bank, or a traditional industry behemoth, Nium prides itself on creating financial infrastructure for every level of sophistication.

Nium’s key solutions:
• Pay-ins
• Pay-outs
• Card issuance
• Banking-as-a-service
• Crypto-as-a-service

We are a global leader in B2B modern money movement
• Launched the world’s first global platform for crypto-as-a-service
• $280M Funding
• Series D
• $2B Valuation
o 130+M End customers
o 190+ Payout markets
o 100+ Supported currencies
• Named on CB Insight’s Fintech 250 List
• Financial Times’ List of Asia-Pacific High-Growth Companies 2021
• Fintech Employer of the Year’ at the 2021 Singapore Fintech Festival
• Best B2B Payment Platform’ at the 2021 Future Digital Awards

Why Work With Us

We, at Nium, are on a mission to transform modern money movement. We are driven by our co-created values of "seek the simple", "make it better" and "win it together".
These aren't just buzzwords; they're how we do business every day and owned by each and every employee at Nium. We create new rules and new possibilities for a world of open money.