Ensure KYC/Legal Entity/Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.
ResponsibilitiesHow will you make an impact in this role?
- Ensure KYC/Legal Entity/Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.
- Completing the Video KYC (know your customer) process for prospect and existing customers in a timely and comprehensive manner to ensure customer satisfaction
- Gather relevant information from applicants and customers as required and update it accurately to facilitate the decisioning process
- Presentable while interacting with customers on video KYC calls
- Ensure error- free verification of card applications
- Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
- Analyze risk on customer accounts, making sound decisions to ensure the compliance of terms and conditions.
- Deliver on metrices defined by the process.
- Adhere to the deliverable timelines to ensure compliance with regulatory guidelines.
- Relevant system updates basis the KYC information received from Card Members.
- End to End review of account specific KYC journey for consumer & Legal entities for appropriate actioning.
- Reviewing Card Members/Legal Entity documents, identifying gaps in the documents.
- Complete all transactions agreed with the customer/Legal Entities and adhere to all timelines/deadlines.
- Outbound Calls to follow up with Card Member’s for KYC Completion.
- Inbound Voice Servicing to assist Card Member’s with KYC inquiries.
Minimum Qualifications
- Graduate with minimum 1 to 2 years’ experience
- Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
- Able to prioritize and work well under pressure, with particular attention to detail
- Strong problem-solving skills
- Compliant with Company Policies and Procedures
- Should have minimum 1 year experience of Inbound/Outbound/VKYC calling.
Preferred Qualifications
- Knowledge of excel, word and power point skill will be an added advantage.
- Good Presentation skills.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Graduate degree
- 1 to 2 years of professional experience
- At least 1 year of inbound, outbound, or video KYC calling experience
- Team player who is flexible, adaptable, and dependable
- Good interpersonal skills
- Ability to prioritize and work under pressure
- Strong attention to detail
- Strong problem-solving skills
- Compliance with company policies and procedures
- Knowledge of Excel, Word, and PowerPoint
- Good presentation skills
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Strong & Reliable Incentives — Bonuses are often viewed as strong and materially boost total compensation when combined with benefits. Company-performance bonuses are highlighted as a recurring strength.
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Leave & Time Off Breadth — Paid time off and paid leave are frequently highlighted as strengths within the total rewards package. These policies support work-life balance and contribute meaningfully to overall satisfaction.
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Retirement Support — Retirement benefits are frequently mentioned as a positive component of the package. These offerings add tangible value beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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