Executive Operations Manager / Chief of Staff

Posted 2 Days Ago
Hiring Remotely in USA
Remote
Mid level
Information Technology
The Role
The Executive Operations Manager will assist the CEO by managing cross-functional projects, auditing operations for efficiency, supporting communication across teams, and conducting research to aid decision-making. Responsibilities include overseeing organizational planning, managing the OKR framework, and developing internal communication strategies.
Summary Generated by Built In

SplitMetrics is a global software company offering an ecosystem of products and services that serve as a growth engine for top mobile-first businesses worldwide. Our ecosystem includes:

  • SplitMetrics Acquire, a platform for automating and optimizing Apple Search Ads. 
  • SplitMetrics Optimize, an A/B testing platform recognized as the ASO Tool of the Year.
  • SplitMetrics Agency, a full-service mobile marketing agency staffed by top experts.
  • App Radar: an ASO platform with advanced keyword and competitor insights.

Why SplitMetrics? 

  • For almost 10 years, we've been at the forefront of the mobile marketing industry, providing an ecosystem of market-leading technologies.
  • An Apple Search Ads Partner, SplitMetrics is the 1st company to build the Apple Search Ads management platform. 
  • Working with top mobile companies and brands globally: Skyscanner, Glovo, Flo, Babbel, Wooga and many more.
  • Generating an impressive transaction volume, with over $1 billion in ad spend flowing through our ecosystem.
  • Integrated AI into our strategic approach since 2023.
  • Effectively collaborate across 20+ countries with a remote-first and supportive culture.

About the role:

We are seeking an Executive Operations Manager to be the right hand of our CEO and help with managing strategic projects.

What you’ll do:

Project Management & Coordination

  • Manage and coordinate cross-functional projects aligning them with organizational goals. Oversee projects’ timelines, meet deadlines, proactively identify challenges, and communicate solutions to the CEO. Ensure strong accountability and prioritize tasks based on importance. 
  • Lead individual projects directly from the CEO and support the development of company policies to optimize key business processes.

Auditing & Review

  • Audit, review, and monitor operations throughout the company, identifying areas for improvement. Provide proactive recommendations for efficiency.
  • Lead analytical projects focused on operational effectiveness, including KPI tracking and reporting optimization.

Executive Support

  • Assist in scheduling events and meetings, preparing agendas, documenting meeting notes, and following up.
  • Support communication and collaboration across teams to streamline cross-functional alignment and productivity.
  • Work closely with the CEO as his “right hand” to anticipate needs and proactively manage high-priority tasks and initiatives.

Research & Analysis

  • Research new topics, companies, or contacts to support decision-making and meeting preparation.
  • Lead operational efficiency projects to improve reporting structures and team interactions.

Examples of projects you will be involved in:

  • Planning: Oversee organizational planning processes, including setting timelines, and deliverables, and controlling outcomes. Support the budgeting process, quarterly reviews, and annual planning to maintain alignment with strategic goals.
  • OKR Framework: Manage the OKR framework across the company, including goal retrospectives, alignment across General Managers, and clear company-wide presentations.
  • Slack Playbook: Develop and maintain a comprehensive Slack playbook for effective internal communication.
  • Reporting Structure: Design and organize reporting structures for partners to ensure clarity and consistency.

Our Ideal Profile:

  • Background: 4-6 years in management consulting and/or business operations within tech, business consulting, or financial sectors. Proven track record of working in cross-functional teams and fast-paced environments.
  • Business Acumen: We value individuals who excel in their tasks while understanding the broader business context. Your ability to align your work with our business goals will be crucial for success in this role.
  • Analytical Mindset: Strong analytical skills are needed to interpret data, draw insights, and make informed decisions. You should be able to analyze trends and metrics to support strategic initiatives.
  • Organizational skills: Strong self-organization and project management skills are essential. You should be able to prioritize tasks and manage projects effectively.
  • Initiative: We’re seeking a proactive self-starter who can take the initiative, is keen for improvements, and easily navigates challenges.
  • Presentation skills: You should have a keen eye for detail. You'll ensure the quality of presentations, creating visually appealing slides and effectively communicating key messages.
  • Research: Smart research abilities are important. You should be able to find information efficiently and understand its quality. Relying solely on ‘googling’ is insufficient.
  • Tech-Savvy: Comfort with IT environment, tools like Google Workspace (especially Google Sheets and Slides) and ChatGPT (AI prompts and use) are essential.
  • Language skills: Your English skills must be flawless.
What is there for you?
  • Time Off: Vacation and public holidays following your country's regulations. Additional 6 PTOs annually for personal rejuvenation.
  • Health and Wellness: Medical insurance or health care compensation. Paid sick leave to prioritize your well-being.
  • Professional Development: Top online/offline conferences and mobile industry events. Internal courses for continuous professional development.
  • Performance and Growth: Micro-management-free and supportive management style. Semi-annual performance review sessions. New career opportunities through our internal mobility program.
  • Team Engagement: Corporate online events and offline team retreats. Collaboration between teams through shared OKRs. Environment conducive to open dialogue and constructive feedback.
  • Work Flexibility: Flexible working schedule for a better work-life balance. Remote-first working environment.
  • Workspace Options: Coworking costs coverage program. Office hubs in key locations for a convenient and productive work environment.

Our Culture

At SplitMetrics, our values are not just words — they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors:

  • Move Fast
  • Get Sh*t Done
  • Build Together
  • Strive for Transparency
  • Own What You Do
  • Learn + Share = Excel

Remote Hiring Guidelines: At SplitMetrics, we welcome team members from various countries. While all our roles are remote, certain positions may have specific eligibility requirements based on location. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please take a moment and see our Applicant and Candidate Privacy Notice before applying. Please note that SplitMetrics may process your personal data as part of this application and further recruitment interaction for up to 365 days thereafter in accordance with the Notice. You can exercise your privacy rights as described in the Notice or by contacting us here.

The Company
HQ: Wilmington, Delaware
155 Employees
On-site Workplace
Year Founded: 2014

What We Do

SplitMetrics is an ecosystem of products and services gathered under the same roof of the SplitMetrics brand: SplitMetrics Acquire (formerly SearchAdsHQ), and SplitMetrics Optimize – our A/B testing platform and ASO tool of the year 2022, joined by SplitMetrics Agency.

We are dedicated to enabling mobile-first businesses and brands worldwide🌎 to simplify their way to business success.

An Apple Search Ads Partner, with a dedicated team of 120+ experts who live and breathe mobile app growth, SplitMetrics is obsessed with making its customers successful. That’s why top world app and game publishers choose to grow with SplitMetrics.

Visit www.splitmetrics.com to unlock new levels of app growth with SplitMetrics

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