The Role
Manage the Procurement System, provide second-level support, analyze and resolve issues for users, and improve system performance and efficiency.
Summary Generated by Built In
- Administer all Procurement System and data management to ensure accuracy and reliability.
- Provide and deliver second-level support by analysing, troubleshooting and resolving issues for Business Users, Business Enablers and Vendors.
- Single point of contact between IT and Service Provider for all issues related to Procurement System.
- Monitor and actively follow up on all IT and Service Provider issues and service requests, coordinating communication and escalation as needed to ensure timely, comprehensive, and satisfactory resolution.
- Maintain and analyse support activity tracking, providing recommendation for process improvement to enhance efficiency.
- Participate in all the system testing cycles for Procurement System enhancements and implementations.
- Identify and recommend improvements to Procurement System to optimize performance.
- Develop and maintain user guides and administrative documentation for Procurement System.
- Manage and ensure consistency & accuracy of all communications to Business Users/Business Enablers and Vendors.
- Develop frequent communication to ensure common understanding of key activities undertaken or planned within the department/unit.
- Conduct train-the-trainer sessions for Procurement teams and Business Users/Enablers.
- Assist to perform secondary role in managing and maintaining master catalogue, User ID, IT and Non-IT project budget in the Procurement System, ensuring data accuracy.
- Support project managers and project teams during system implementation phases.
- Assist the Project Manager with PMO-related tasks as needed.
- Conduct spend analysis to support strategic procurement initiatives.
- Perform other duties as assigned or requested.
Top Skills
Procurement Systems
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The Company
What We Do
CIMB Group is a leading ASEAN universal bank, one of the largest Asian investment banks and one of the world's largest Islamic banks. We are headquartered in Kuala Lumpur, Malaysia and offer consumer banking, commercial banking, wholesale banking, Islamic banking, and asset management products and services. As the fifth largest banking group in ASEAN, we have over 36,000 staff in 16 locations across ASEAN, Asia and beyond. CIMB Bank and CIMB Islamic Bank are members of PIDM.
