About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What’s in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Responsible for:
- Ensuring KYC scrubbing task adherence within Timelines
- Meeting daily production requirements
- Preparing and Publishing Daily refusal Reconciliations
- Preparing & Publishing High Risk as per compliance Audit Requirements
- Managing customer communication plan as per schedule
Role Accountability
- Ensure accurate data /files updation & MIS for critical processes - KYC renewal, Addon renewal ,address change & PAN associated data files
- Check KYC deduplication of applications as per the agreed timeline and TAT including database updations
- Ensure 100% closure of daily incorrect pan cases which are an overlap with KYC renewals
- Ensure closure of daily in progress cases assigned
- Publish Wrong and Refusal actioning audit
- Publish status to Compliance for monthly high risk cases reconciliations
- Ensure regular reconciliation for overlaps across data all KYC data bases & systems in KYC including V+ Vs card one reconciliations
- Continuously evaluate processes and identify opportunities for automation via macros/tools available
- Perform process documentation and compliance adherence
Measures of Success
- Accuracy %
- Process TAT (Data management TAT/Duplication for KYC TAT etc.)
- No. of process automation/improvement opportunity identified
- Process Adherence as per MOU
Technical Skills / Experience / Certifications
- Excellent working knowledge of Excel ( knowledge on other data management tools will be preferred )
- Understanding of basic regulatory compliances on KYC
Competencies critical to the role
- Process Orientation
- Detail Orientation
- Analytical Ability
Qualification
Graduate in any discipline
Preferred Industry
FSI
Skills Required
- Graduate in any discipline
- Excellent working knowledge of Excel
- Understanding of basic regulatory compliances on KYC
- Knowledge of other data management tools
- Experience in the financial services industry
What We Do
SBI Card was launched in 1998 with the State Bank of India, India's largest bank, as the majority stakeholder. In March 2020, SBI Card was listed on BSE and NSE. Today, SBI Card is India’s largest pure-play credit card issuer with over 20 million cards in force, as of December 2024. Its wide array of products and services caters to a diverse range of customer segments across India, right from new-to-credit to super premium. The SBI Card brand is based on the value proposition of 'Make Life Simple'. The proposition manifests in SBI Card’s continuous efforts to simplify the lives of its customers, employees and other key stakeholders. Customer-centricity, supported by the values of trust and transparency, is core to SBI Card’s ethos.
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