Position
Executive – Key AccountsDepartment
Commercial - Customer Service
Location
Regional (N, S, E, W)
Job Band
2
Reports to
Manager – Key Accounts
ROLES & RESPONSIBILITIESKey responsibilities
Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs
Prepare detailed reports, as required, for customers
Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services
Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses
Perform first level root cause analysis
Any critical escalation from client related to closure has to be highlighted to senior level,
Arrange for expedited service recovery for shipments, when necessary
Revert back to the client with update/closure in the given timeline.
Need to share the closure file with every client.
Responsible for billing and payment collection from the customer.
Maintaining an accurate record of all existing and potential customers.
Responding to customer inquiries in a timely and professional manner.
Serve as the link of communication between key customers and internal teams
QUALIFICATIONS & COMPETENCIES
Graduate, with Sales & Marketing background
Minimum of 2 -5 years of experience in retail sales
Good communication and listening skills.
Should be a team player
Skills Required
- Graduate degree
- Sales and marketing background
- 2–5 years of retail sales experience
- Good communication and listening skills
- Team player
DP World Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DP World and has not been reviewed or approved by DP World.
-
Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered competitive in many contexts, with strong salary perceptions in several regions. Feedback suggests compensation is sometimes viewed as equitable, with salary practices described as compliant and fair.
-
Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Wellness initiatives, flexible working hours, and practical supports like reimbursements for mobile, home internet, and home‑office equipment are emphasized. Feedback suggests these benefits contribute meaningfully to everyday work‑life needs.
-
Healthcare Strength — Healthcare Strength: Health coverage is described as comprehensive in some locations, including medical emergency coverage and life insurance. A broader emphasis on health, safety, and wellbeing programs reinforces this support.
DP World Insights
What We Do
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,000 employees, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. We make trade flow, to change what’s possible for everyone.
