The RM is the main responsible for the customer loyalty and represents the American Express spirit of outstanding service and customer care.
The RM core role is based on the successful management & growth of the relationship with a portfolio of High Value Centurion customers, by being the single point of contact handling all their Travel & Lifestyle requirements.
The RM must proactively maintain regular contact with his/her customers and use detailed knowledge of their lifestyle preferences to offer relevant Centurion value added propositions. He/she must also significantly contribute to revenue optimization and brand loyalty by proactively building customer engagement through an outstanding service.
ResponsibilitiesManage the relationship as a single point of contact for any Travel or Lifestyle service request made by the CM.
Position the benefits and value proposition in customer´s mind as best Card product in the market.
Frequent customer management contact to assess travel and Lifestyle services as well as CM needs
Unique point of contact to solve any Travel and Lifestyle requirements and problem solving of any CM issue.
Lead, train and coach direct report in alignment with the value proposition as well as with AMEX outstanding service and extraordinary care.
Effectively manage CM complaints and follow up until resolution.
Become the client ambassador within the TCE organization to ensure maximum access to all relevant events and promotions
Generate monthly reports to Lead Coach about main activities and metrics regarding portfolio health and performance. (Billings, SOTW, Travel & Tce Spend)
- Superior listening & communications
- Leadership
- Leading people
- Advising
- Creating and Innovation
- Problem solving
- Analytical
- Coaching
- Building relationship
- Sabre (GDS) Advanced Knowledge
- Luxury travel and Lifestyle knowledgeable
- IT literate, use of Word, Excel, databases and internet search sites
- Value Proposition knowledgeable (Internal)
- Lifestyle processes knowledgeable
- Travel Experience (Mandatory)
- Account management experience
- Work under pressure
- Proactiveness
- Ownership
- Strong service spirit
- Commercial skills
- Result oriented
- Highly organized
- Fluent in English (Oral &Written)
- University Degree
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds program
- Career development and training opportunities
Skills Required
- Superior listening & communications
- Leadership
- Leading people
- Advising
- Creating and Innovation
- Problem solving
- Analytical
- Coaching
- Building relationship
- Sabre (GDS) Advanced Knowledge
- Luxury travel and Lifestyle knowledge
- IT literate (use of Word, Excel, databases and internet search sites)
- Value Proposition knowledgeable (Internal)
- Lifestyle processes knowledgeable
- Travel Experience (Mandatory)
- Account management experience
- Work under pressure
- Proactiveness
- Ownership
- Strong service spirit
- Commercial skills
- Result oriented
- Highly organized
- Fluent in English (Oral & Written)
- University Degree
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
