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We are seeking a highly skilled and customer-focused Executive IT Support Senior Analyst to support our C-Suite executives in both onsite and remote settings with high-touch, white-glove technology services. This role requires a proactive, hands-on technical expert who operates with a strong customer-first mindset, delivers seamless technology experiences, and anticipates executive needs before issues arise. The individual will partner with Workplace Services, Collaboration Technology teams, and other engineering partners to ensure executive productivity is maximized.
Key Responsibilities:
Deliver high-touch, white-glove technology support to the C-Suite and their administrative teams
Provide timely onsite and remote technical support, resolving issues across devices, collaboration tools, conferencing systems, and network connectivity
Ensure full technology readiness for executive meetings, board sessions, and other ELT events, including live event support and conference room optimization
Proactively monitor, maintain, and improve executive technology environments to ensure reliability, performance, and security
Diagnose and resolve technical issues by identifying root causes and maintaining accurate documentation of incidents, service requests, and resolutions
Partner with engineering teams, Workplace Services, and external vendors to implement solutions, support upgrades, and enhance overall service delivery
Build strong, trusted relationships with executives, executive assistants, and key stakeholders through clear communication and consistent support
Support executive onboarding and offboarding activities, including device setup, account provisioning, and access management
Participate in testing and rollout of new technologies to ensure seamless adoption within the executive environment
Conduct regular audits of conference rooms and executive technology to identify improvement opportunities
Adapt quickly to changing priorities and operate effectively in a fast-paced, high-visibility environment
Contribute to ongoing projects, initiatives, and continuous improvement efforts
Travel up to 10% to support other office locations and offsite events
Provide after-hours support through participation in an on-call rotation
Qualifications:
Bachelor’s degree in IT or related field, or equivalent experience
Minimum of 7 years of experience in IT support or executive support
Experience supporting senior leaders
Strong knowledge of Windows, macOS, Microsoft 365 (including Copilot), conference room technologies, and networking
Strong problem-solving and communication skills
Ability to manage priorities in high-pressure environments
Preferred Skills:
Experience in enterprise executive support environments
Familiarity with IT service management practices
Experience supporting board or high-visibility events
Experience with endpoint and monitoring tools
Proactive mindset with continuous improvement focus
Full-time onsite 5 days a week in Hartford, CT with occasional travel and after-hours support
Candidates must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$96,000 - $144,000Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us | Our Culture | What It’s Like to Work Here | Perks & Benefits
Skills Required
- Bachelor's degree in IT or related field, or equivalent experience
- Minimum of 7 years of experience in IT support or executive support
- Experience supporting senior leaders/executives
- Strong knowledge of Windows, macOS, Microsoft 365 (including Copilot), conference room technologies, and networking
- Strong problem-solving and communication skills
- Ability to manage priorities in high-pressure environments
- Full-time onsite 5 days a week in Hartford, CT
- Authorized to work in the US without company sponsorship
- Participation in after-hours on-call rotation
- Travel up to 10% to support other office locations and offsite events
- Experience in enterprise executive support environments
- Familiarity with IT service management practices
- Experience supporting board or high-visibility events
- Experience with endpoint and monitoring tools
- Proactive mindset with continuous improvement focus
The Hartford Financial Services Group, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Hartford Financial Services Group, Inc. and has not been reviewed or approved by The Hartford Financial Services Group, Inc..
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Retirement Support — The retirement savings plan pairs matching with an additional company contribution and guidance, strengthening long‑term financial security. Consistent 401(k) generosity elevates perceived total compensation across roles.
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Leave & Time Off Breadth — Paid time off, holidays, and paid leaves are described as generous and accessible, supporting work‑life balance. The ability to take meaningful time away adds value beyond base pay.
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Healthcare Strength — Health, dental, and vision options are comprehensive, with supplemental coverages that help manage out‑of‑pocket costs. Mental health resources, EAP access, and wellness programs further reinforce overall benefits value.
The Hartford Financial Services Group, Inc. Insights
What We Do
Human achievement is at the heart of what we do. We put our belief into action by not only ensuring individuals and businesses are well protected, but by going even further – making an impact in ways that go beyond an insurance policy
