SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
EXECUTIVE IT SUPPORT SPECIALIST
SpaceX is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills and excellent oral and written communication skills.
RESPONSIBILITIES:
- Provide high-level customer support with a focus on ownership and follow-through with every interaction.
- Promptly resolve challenging escalations involving hardware, software, and network issues.
- Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the executive team.
- Design, document, deploy, and support a wide range of technologies used by the executive team in both their offices and residences.
- Provide AV and conference support for onsite and offsite meetings, events, and presentations, including the technical setup for highly visible executive sessions.
- Handle sensitive information with discretion and confidentiality.
- Manage schedules and provide after-hours and weekend support when necessary.
BASIC QUALIFICATIONS:
- High school diploma or equivalency certificate.
- 3+ years of experience in enterprise IT support.
- 1+ years of experience in executive IT support.
- Experience with Windows, OS X, iOS, or Android operating systems.
PREFERRED SKILLS AND EXPERIENCE:
- Bachelor's degree in computer science or engineering.
- Experience with the Microsoft stack, including Active Directory, Exchange, Outlook, ActiveSync, SharePoint, Microsoft 365, and Microsoft Teams.
- Experience with the Google stack, including Google Workspace, Gmail, Calendar, Drive, and Google Meet.
- Experience with video conferencing hardware and software.
- Strong general computer technology skills.
- Demonstrated knowledge in both wired and wireless network technologies.
- Excellent written, verbal, and phone communication skills, given the high visibility of this position.
- Knowledge of emerging technologies (latest and greatest hardware/software).
- Experience working with and supporting an executive client group.
- Ability to prioritize executive support issues above all else.
- Ability to make independent judgment calls to resolve urgent and critical matters.
- Ability to provide lightning-speed response to all executive support requests.
- Can-do attitude, defaulting to "yes, we will figure out a way".
- Desire to not rest until problems are solved.
- Ability to proactively test for possible failure scenarios and consider edge cases.
ADDITIONAL REQUIREMENTS:
- This role requires you to be onsite. Hybrid or remote work will not be considered.
- Willing to work extended hours and weekends when needed.
- Ability to lift 30 lbs. unassisted.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].
Skills Required
- High school diploma or equivalency certificate
- 3+ years of enterprise IT support experience
- 1+ years of executive IT support experience
- Experience with Windows, OS X, iOS, or Android operating systems
- Bachelor’s degree in computer science or engineering
- Experience with Microsoft technologies including Active Directory, Exchange, Outlook, ActiveSync, SharePoint, Microsoft 365, and Microsoft Teams
- Experience with Google Workspace, Gmail, Calendar, Drive, and Google Meet
- Experience with video conferencing hardware and software
- Knowledge of wired and wireless network technologies
- Experience supporting executive clients
- Ability to work onsite; hybrid or remote work is not considered
- Willingness to work extended hours and weekends when needed
- Ability to lift 30 pounds unassisted
- Must satisfy ITAR eligibility requirements or be eligible to obtain required U.S. Department of State authorizations
SpaceX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SpaceX and has not been reviewed or approved by SpaceX.
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Equity Value & Accessibility — Equity grants are a core part of total compensation, with periodic company-run tender offers that create liquidity before any public listing. These mechanisms can make the equity component feel materially valuable in practice.
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Healthcare Strength — The package includes comprehensive medical, dental, and vision coverage, with on-site clinics and health resources at major sites. This breadth of coverage is presented as a strong element of the offering.
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Wellbeing & Lifestyle Benefits — Major locations feature on-site amenities such as fitness facilities, food/coffee, clinics, and other conveniences. These lifestyle perks enhance day-to-day value alongside cash and equity.
SpaceX Insights
What We Do
SpaceX designs, manufactures and launches the world’s most advanced rockets and spacecraft. The company was founded in 2002 by Elon Musk to revolutionize space transportation, with the ultimate goal of making life multiplanetary. SpaceX has gained worldwide attention for a series of historic milestones. It is the only private company ever to return a spacecraft from low-Earth orbit, which it first accomplished in December 2010. The company made history again in May 2012 when its Dragon spacecraft attached to the International Space Station, exchanged cargo payloads, and returned safely to Earth — a technically challenging feat previously accomplished only by governments. Since then Dragon has delivered cargo to and from the space station multiple times, providing regular cargo resupply missions for NASA.
