Executive IT Support Engineer

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

The Executive IT Support Engineer must be able to communicate effectively, provide outstanding customer satisfaction and “wow” clients with their personable approach, attention to detail, listening skills, and problem-solving skills.  This person must be knowledgeable about all aspects of technology to effectively troubleshoot a very diverse case load.  The ability to work under pressure and resolve issues and communicate in a timely manner are also key success metrics in this role.

Technical Requirements

•Responsible for executive support, including the advanced technological/executive needs of corporate customers, both in the office and at home.

•Ability to resolve break-fix problems and to satisfy installation requests, simple or complex, in a wide range of dissimilar environments.

•Identify, resolve, and raise business issues as appropriate.

•Provide after hours and on-call support.

•Deliver executive support for special events.

•Experience working on mobile applications on iPhones and Androids.

•Experience resolving hardware and software issues on laptops in both a Windows and Mac environment. 

•Manage a VIP CRM support queue

•Working knowledge of all Microsoft O365 products – Outlook, Office, Teams, SharePoint, Streams, etc

•Support company security policies and standards

•Ensure company assets (replacement parts) are tracked and maintained responsibly

•Perform analysis, diagnosis, and resolution of PC problems and overall productivity issues either on-site or via remote access

•Corporate mobile app support

•Proficiency in using and resolving issues with video conferencing equipment – Zoom and Poly

•Develop, document, and maintain Executive Knowledge Based Articles (KBA’s) for fellow team members and create support documentation for executives as required. 

Customer Service Requirements

•Outstanding Active Listening Skills

•5+ years providing executive support in a fortune 500 organization

•Stellar client service - This includes an ability to convert technical language into a language people can easily understand and be able to flex your communication style based on the person. 

•Excellent communicator whether it is face-to-face, written or verbal communication

•Enjoys solving problems and building relationships

•Documents and shares information with the team

•Be comfortable being uncomfortable because they have never seen this problem before, and they know they can work it out

•Ability to multi-task in a fast-paced environment

•Demonstrate initiative, be a self-starter

•Advanced ability to work independently, as well as collaboratively, within a team

Qualifications

•2+ years providing support to a CEO/CEO staff in a Fortune 500 organization

•3+ years experience in customer service

•5+ years experience diagnosing or repairing PCs (Windows & MACs), IT client solutions, and mobile devices (Android and iOS platforms)

Preferred Qualifications

• A BA or BS college degree in Computer Information Systems or Computer Science or demonstrated industry experience/equivalent. 

•Associate degree in PC repair/Networking

•COMP TIA A+ certification or equivalent

•Demonstrated knowledge of Windows 11 and MacOS

Location is in San Jose, California on site. No remote work.

The US base salary range that Micron Technology estimates it could pay for this full-time position is:

$90,000.00 - $153,500.00

Our salary ranges are determined by role, level, and location.  The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations.  Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training.  The pay scale is subject to change depending on business needs.  Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses and equity.

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future.  We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget.  Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.  Additionally, Micron benefits include a robust paid time-off program and paid holidays.  For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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To learn more about Micron, please visit micron.com/careers

US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at  [email protected] or 1-800-336-8918 (select option #3)

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.