Executive IT Support Engineer

Provides the highest level of 24x7 customer response, professional presence, technical support, problem-solving, and personal attention to meet the demanding schedule of the executives, board members, other key employees and executive assistants. Provides a single point of contact for executives, rapid response, full after-hours support, at various locations with the highest level of discretion. Provides research, delivery, training, and support for all new hardware and solutions. 

Responsibilities

• Provides onsite and remote 24x7 support for assigned executives and others for all technology needs.
• Fulfillment of responsibilities must be performed with little to no supervision.
• Responsible for logging, tracking, documenting and resolving all executive support tickets in the designated solution.
• Ensure company assets are tracked in the designated solution.
• Research, delivery, provides training, and support for all new technologies. 
• Ownership of all issues from start through resolution without transferring.
• Home service calls made when needed.
• Ability to provide the highest level of technical and troubleshooting. 
• Provides setup and monitors high-priority meetings and special events, using other IT and administrative resources as needed.
• Support security policies and standards.
• Experience using and solving audio/video equipment. 
• Setups and supports mobile devices, including both Android and iPhone.
• Collaborates with IT resources to track, isolate and resolve technical issues.
• Researches, evaluates and recommends new and upgraded technological solutions to increase the efficiency and effectiveness of the executive team.
• Takes the lead with IT resources to install new equipment or provide additional technology support to improve performance and productivity. An innate understanding of urgency and the escalation of issues quickly when appropriate.
• Provides Project Management oversight for technology projects as assigned.
• No supervisory/management authority.
• Work is primarily performed in a climate-controlled office-setting. 
• Required to be in-office locations on a full-time basis.
• Work may require travel, including overnight stays. 
• Work will require varied shifts including, weekends and holidays, as needed (on call).
• Performs other job-related duties as assigned.

Qualifications

• Bachelor’s degree in computer science, or other related field, at least five (5) years of experience of enterprise IT support, engineering, and especially installing end-user applications, cloud solution/services, AV, personal computing equipment and mobile devices and at least three (3) years of advanced administration and troubleshooting of O365 and associated services or an equivalent combination of education and experience.
• Proven experience in executive level technology support.
• Strong initiative, self-motivated and have great attention to detail.
• Excellent proven customer service skills.
• Must also be able to adapt to change and learn quickly in a highly dynamic environment.
• Proven experience with multiple platforms from Mac, Windows, iOS, Android.
• Strong task management skills including the ability to prioritize, triage, resolve, and escalate.
• Demonstrate initiative, be a self-starter.
• Project Management experience preferred.
• Proven excellent client service including the ability to convert technical jargon into a language people can easily understand.
• Ability to explain complex concepts and processes in a non-technical way.
• Ability to interact with executive level leaders.
• Ability to travel overnight with little advance notice.
• Ability to maintain confidentiality and exercise discretion.
• Excellent communicator whether it is face-to-face, written or oral communication.
• Must have and maintain a valid driver’s license. 

About the TeamCherokee Nation Businesses is a dynamic company that drives growth and innovation for the Cherokee Nation, the largest Native American tribe in the United States and our sole shareholder. As the holding company of our diverse family of businesses, we offer exciting opportunities for those who are committed to our values and passionate about advancing our mission and your career. Our employees are part of something bigger. Every day, we explore new ways to grow the company and contribute to the success of the Cherokee Nation - improving the lives of our tribal citizens and the communities we are a part of. If you're looking for a career where you can make an impact, contribute to growth and be a part of something meaningful, CNB is a place where you can thrive.