We’re looking for a strategic communications manager to join J.P. Morgan’s Commercial & Investment Bank (CIB) communications team supporting the Digital & Platform Services (D&PS) organization. D&PS’ mission is to accelerate transformation within the CIB by uniting Technology, Operations, Digital Innovation, AI and Data teams to create future-ready products and platforms.
As the Executive & Internal Communications Vice President, you will serve as a lead communicator for CIB Operations, develop and execute a comprehensive communications strategy, manage executive storytelling and narrative development, as well as support key initiatives such as employee engagement and recognition. You will be integrally involved in the development, execution and measurement of all communication channels and tactics including in-person town halls, site-visits, and offsites and multichannel content in the form of newsletters, email and digital media. You will collaborate across the D&PS and CIB Operations Communications teams to support cross-functional work.
Key Responsibilities
- Design and lead the end-to-end communications strategy for CIB Operations groups, ensuring alignment with business objectives and firmwide priorities
- Advise senior leaders on communications strategy, messaging, and reputation management related to business initiatives.
- Lead the planning and execution of executive employee engagement events including site visits, offsites, all hands calls, town halls, roundtables and fireside chats
- Develop executive messaging, including talking points, briefs, org announcements, change management updates, business strategy & performance updates, etc
- Develop compelling narratives and campaigns and disseminating via a multi-channel approach – editorials development, source, write and publish stories highlighting business achievements and recognizing the people behind them; newsletters, articles/stories, videos, digital signage, etc.
- Help tell and amplify CIB Operations stories via diverse channels including Microsoft Teams, Outlook, corporate intranet, video and live events as well as in coordination with Press and Marketing for external stakeholders
- Support intranet management; oversee look, feel and navigation, and advise on content strategy
- Measure and report on communications effectiveness, using insights to refine strategy and demonstrate value to the business.
- Experience: Minimum of 7 years’ experience in corporate executive and internal communications, with a bachelor's degree in business, finance, economics, communications, journalism, or related fields.
- Executive engagement: Proven experience consulting directly with senior executives and subject matter experts; ability to coach leaders and prepare them for high-visibility moments.
- Strategic communications: Proven ability to develop and implement cohesive and effective communication strategies that resonate with key audiences. Excellent writing and editing abilities and verbal communications skills.
- Storytelling expertise: Passion for storytelling, simplifying complex topics, and driving narratives that support business goals.
- Creativity: Desire to bring creativity and new ideas to communications projects and tactics.
- Project management: Excellent organizational skills, adept at managing multiple high-priority initiatives in a fast-paced environment.
- Attention to detail: Meticulous approach to ensuring accuracy and quality in all communications.
- Problem solving: Analytical and strategic mindset for addressing challenges and finding solutions.
- Adaptability: Internally motivated, empathetic and ready to embrace new opportunities and challenges with flexibility.
- Relationship building: Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company
- Industry knowledge: In-depth understanding of the financial services industry is a bonus.
- Risk management: Unwavering commitment and diligence in managing risk and protecting and enhancing the reputation of our firm.
- Character & style: High level of independence, energy and integrity, demonstrating respect for a diversity of opinions and styles, and taking accountability / accepting responsibility
- Understanding of the financial services industry
- Experience working in a large, matrixed organization
- Design software experience (e.g., Adobe Creative Suite/InDesign)
- Website management and multimedia experience (e.g., video development)
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Minimum 7 years experience in corporate executive and internal communications
- Bachelor's degree in business, finance, economics, communications, journalism, or related field
- Proven experience consulting directly with senior executives and coaching leaders for high-visibility moments
- Proven ability to develop and implement cohesive communications strategies
- Excellent writing, editing, and verbal communication skills
- Expertise in storytelling and simplifying complex topics to drive narratives
- Experience planning and executing executive employee engagement events (town halls, offsites, site visits)
- Project management skills and ability to manage multiple high-priority initiatives
- Meticulous attention to detail and quality assurance in communications
- Analytical and strategic problem-solving mindset
- Strong relationship-building and interpersonal skills across matrixed organizations
- Design software experience (Adobe Creative Suite / InDesign)
- Website management and multimedia experience, including video development
- Experience working in a large, matrixed organization
- In-depth understanding of the financial services industry
- Commitment to risk management and protecting firm reputation
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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