1. HE Programme Delivery: Monitor and maintain an efficient and coordinated system to deliver the programmes. Oversee contracts, payments, billing, enrolment system set-up, student's pass validity and report checking. Ensure proper set-up for class selection, course evaluation and online teaching platforms.
2. Coordination with University Partners/Stakeholders: Maintain good relations with university partners/stakeholders and student leaders. To stay abreast of changes by university partners/stakeholders which may affect resource management. Coordinate and execute activities to facilitate visits.
3. Lecturer Management: Tabulate the information required for the accurate deployment of qualified lecturers. Ensure lecturers are approved to teach by both SIM and SSG. Propose resolutions to issues faced by lecturers. (as applicable)
4. Student Management: Oversee student life cycle. Maintain timely, friendly and nurturing communication with stakeholders including prospects, students and alumni. Resolve customer complaints and feedback. Work with academic leads to review academic performance and carry out intervention for weak-performing students.(as applicable)
5. Class Scheduling and Assessment Management: Carry out delivery operations in accordance with course requirements, SSG regulations and internal quality requirements. (as applicable)
6. Process Innovation: Coordinate data to enable digitization and automation of systems. Collate team feedback, identify pain points and suggest workable ideas. Participate in testing and UAT of new systems before final execution.
7. Marketing and Recruitment: Maintain an updated pool of students and graduates to profile. Roster, support, co-ordinate and plan marketing, recruitment and outreach activities, conduct briefings, update marketing materials (brochures, social media posts, website, email campaigns, etc.). Follow up closely with leads through to contract acceptance and work with key stakeholders to ensure smooth onboarding of new students.
8. Programme Review: Generate data and statistics for planning and review of activities. Follow through changes (system setup, etc) for programme reviews (internal and external).
Requirements:
Bachelor’s Degree or Diploma with 3 - 5 years of working experience
Proficient in MS office applications
Data analytical
Excellent communication, inter-personal and presentation skills
Team player with mature personality and positive attitude
Resourceful, self-driven and independent
Meticulous, able to multi-task, work under pressure and commitment to meeting deadlines
Strong command of written and spoken English
Able to work on some weeknights and weekends
We regret that only shortlisted candidates will be notified.
Skills Required
- Bachelor's Degree or Diploma with 3 - 5 years of working experience
- Proficient in MS Office applications
- Data analytical skills
What We Do
The Singapore Institute of Management (SIM) is one of the region’s leading education and lifelong learning institutions, recognised for empowering individuals and enterprises to thrive across life stages through learning. Seeded by the Singapore Economic Development Board in 1964, SIM has been leading in the development of work and industry skills for Singapore’s growth. Through harnessing new knowledge, skills and technology, SIM provides skills-based learning experiences that enable students, professionals, and enterprises to Learn for Life and Thrive for Life. SIM achieves this through SIM Global Education (SIM GE) and SIM Academy. SIM Global Education focuses on higher education pathways and SIM Academy focuses on Professional Development (PD) and Enterprise Solutions (ES) for career transitions and advancements, and integrated learning solutions for enterprises
