Job Title
Executive - HelpdeskJob Description Summary
Job Description
§ Attend to incoming calls and responding to email from customers
§ Record complaints and inform about the complaint to concerned C&W representative.
§ Maintain the MIS for complaints received/completed.
§ Receipt of the bills/invoices from the vendor.
§ Ensure that the Helpdesk is manned by as per the agreed timings.
§ Providing support for internal events
§ Maintaining of First Aid box
KEY RESULT AREAS:
· Collaborate with other members of the C & W on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.
· Collect all closed work orders to close the calls
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· Produce reports based on the data collected, through produced work orders, for C & W and the Client.
· Receive and answer all incoming calls/mails reporting complaints or work requests.
· Log in the call through the software, which in term generates work orders
· Set up reports with all collected data coming from the work orders for the Client as well as for C & W for controlling, transparency and information purposes
· Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations
· Maintain the confidentiality and security of all data and information relating to the facility
INCO: “Cushman & Wakefield”
Cushman & Wakefield Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cushman & Wakefield and has not been reviewed or approved by Cushman & Wakefield.
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Retirement Support — A 401(k) with company match is consistently referenced as part of the package. Feedback suggests this provides a solid baseline for long‑term savings across many U.S. roles.
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Leave & Time Off Breadth — Paid time off and company holidays are regularly highlighted and described as a meaningful part of the offering. Feedback suggests time‑off benefits add tangible value alongside base pay.
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Parental & Family Support — Paid parental leave for primary and secondary caregivers, plus backup care and wellbeing resources, are described as available. These offerings indicate a supportive approach to family needs in many roles.
Cushman & Wakefield Insights
What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
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