Executive, Global Travel and Admin Operations

Role profile 

 This is a role in LSEG’s Group Travel and Administration Team. The focus for the role will be delivering a high-touch executive level service to a large base of travellers, VIPs and executive level travellers in multiple group companies across international points of sale. Flexibility in 24 hr shift rotations, availability for weekend “ON CALL” and dedication to work hours is required. The role requires an expert, professional with experience in the corporate travel industry.

Key Responsibilities

• Coordinates and delivering a high-touch, end to end, service, including scheduling flights and ground transportation and booking accommodations, provide guidelines on visa and passport requirements while developing and maintaining excellent working relationships with the business at all levels of the organisation.
• Delivery of a high quality and professional travel service to Group ExCo, Group Leader, and other VVIP travel requests, changes and critical issues.
• Apply the Global Travel & Expense Policy Guidelines in order to ensure compliance and mitigate policy breaches.
• Collect, analyze, and interpret travel data from multiple sources (booking systems, supplier data, Internal trackers and reports, etc.).
• Identify cost-saving opportunities, traveller behaviour patterns, and policy adherence concerns
• Looking after any issues the traveller and VIPs may encounter during a trip, such as itinerary changes and extensions of a an existing trip.
• Continuously and actively supervising geo-political situations that may affect travellers.
• Maintains a high level of knowledge of all systems and processes performed by the team, staying current with business travel industry.
• Provide system support on platforms such as Concur including configuration updates, regular testing and troubleshooting.
• Meetings and events involve planning, coordination, venue sourcing, logistics preparation, technical support arrangement, budgeting, on-site management, and feedback.
• Ensure data accuracy and integrity in travel-related reporting systems.
• Develop knowledge articles on travel and admin related procedures
• Manage travel payments, invoice elated queries, cost and credit card reconciliation and daily administration duties related to travel.
• Handle routine and sophisticated end user issues and queries regarding travel booking systems with moderate supervision

Preferred Skills and Experience

• Demonstrates proficiency with Microsoft® and other company supported applications, applying templates and standards to produce elements and incorporate them into presentations.
• Accuracy and attention to detail
• Skilled in identifying and acting on opportunities to improve methods and solutions​ via Continuous Improvements
• Ability to collect and analyse and interpret data and present findings in a clear and actionable manner. Proficiency in analysing sophisticated datasets to extract meaningful insights and trends.
• Strong analytical and problem-solving skills & proficiency in data analysis tools such as (Excel, SQL & Power-BI).
• Ability to identify possible risks, problems and threats before they occur and then taking steps to combat the potential risk.
• Ability to develop a broad, big-picture view of the organisation and its mission to innovate through analysis of issues and trends and translate data insights into actionable recommendations

• ​Flexibility, discretion and ability to always respect confidentiality.

• Nurture business relationships, partnerships and alliances internally, externally and virtually with internal as well as external collaborators
• Shown ability to work efficiently and independently as part of a team and autonomously.
• Ensure the efficient execution of tasks whilst delivering high quality outputs.

• Educated to degree level or equivalent.
• IATA qualified.
• Flexibility in 24 hr shift rotations, availability for weekend “ON CALL” and dedication to work hours as the need arises.
• 2-3 years’ experience in an in-house corporate travel function and or corporate travel agency, international Airline or international hotel group
• Experience of a financial services company or other fast-moving organisation
• Excellent written and spoken English interpersonal skills
• Capable in data collection, analysis, and interpretation, with a focus on identifying patterns and developing cross-platform solutions.
• Highly organized, ability to prioritize, work under pressure during peak periods and deliver to tight deadlines efficiently with minimal direction.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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