Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
This position reports to the Manager of Executive Events Experience and requires onsite presence at the SHI Somerset, NJ office a minimum of three days per week, with additional in-office time required during peak event periods.
Role Description
Coordinate logistics for all customer events, including travel, lodging, meeting locations, catering, reservations, offsite activities, transportation, guest arrival support, and speaker coordination.
Arrange logistics for customer visits, including scheduling integration tours at SHI facilities such as the AI Labs, Data Center Factory, End User Integration Center, and Customer Integration Center.
Collaborate cross-functionally to define and execute program goals in a structured manner.
Negotiate and execute contracts with vendors including caterers, hotels, AV providers, transportation services, recreation venues, and promotional suppliers.
Develop and manage project timelines, task lists, and planning cadences.
Organize and lead recurring planning and task meetings for assigned projects.
Ensure accuracy of event content and reporting.
Partner with Marketing teams to plan and execute large, multi-tiered customer events, including Summits and Huddles.
Create and manage event budgets and reconcile expenses with the Accounting Department.
Engage with vendors, employees, customers, and partners throughout events.
Collaborate with Partner Marketing to secure event funding.
Work with AV teams to ensure all technical requirements are met.
Anticipate and address customer needs during on-site meetings and events.
Resolve issues in real time, communicate effectively with venues and teams, and maintain strong team collaboration.
Develop event agendas and provide hands-on support during events, including travel coordination, catering execution, breakout sessions, transportation logistics, and attendee movement.
Maintain master tracking reports (expenses, attendees, presenters) and provide data for ROI analysis.
Provide support across Executive Briefing Center functions as needed.
Adjust work schedules to meet event and operational needs.
Maintain business professional attire at all times.
Behaviors and Competencies
Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
Negotiation: Can identify opportunities for compromise, propose solutions, and take action to influence outcomes without explicit instructions.
Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Follow-Through: Can manage multiple tasks, prioritize effectively, and meet deadlines without needing explicit reminders.
Leadership: Can identify team dynamics, propose strategies, and take action to ensure team cohesion and productivity without explicit instructions.
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
Strong leadership and project management skills with the ability to lead events from start to finish
Excellent problem-solving, organizational, and time management skills
Strong customer service orientation with a personable and professional demeanor
Ability to demonstrate poise, tact, and diplomacy with internal and external stakeholders
Excellent attention to detail and ability to prioritize while managing multiple deadlines
Ability to adapt to changing priorities and handle unanticipated situations effectively
Strong verbal and written communication skills
Ability to work both independently and collaboratively in a fast-paced, team-based environment
Ability to maintain professionalism under pressure
Strong interpersonal skills with the ability to build and maintain effective working relationships
Ability to manage sensitive information and maintain confidentiality
Ability to learn and operate briefing center equipment
Other Requirements
Completed Bachelor’s Degree or equivalent relevant work experience
2-3+ years of experience in event planning or catering in a corporate, hotel, conference center, or banquet environment
2-4 years of experience working with sales organizations and/or senior-level executives
Proficiency with Microsoft Office tools including Outlook, Teams, SharePoint, Excel, PowerPoint, and Word
Experience using Concur or travel carrier tools (e.g., JetBlue, United)
Required to work onsite in Somerset, NJ at least three days per week, with additional in-office time as needed to support events
Ability to travel up to 20% and support local offsite events as needed
Flexibility to work outside standard business hours, including evenings, weekends, and accommodating last-minute schedule changes due to events or operational needs
Preferred
Experience working with CRM systems and event management platforms such as Cvent and ON24
The estimated annual pay range for this position is $50,000 - $65,00 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Skills Required
- Strong leadership and project management skills to lead events end-to-end
- Excellent problem-solving, organizational, and time management skills
- Strong customer service orientation with a personable and professional demeanor
- Ability to demonstrate poise, tact, and diplomacy with internal and external stakeholders
- Excellent attention to detail and ability to prioritize multiple deadlines
- Ability to adapt to changing priorities and handle unanticipated situations
- Strong verbal and written communication skills
- Ability to work independently and collaboratively in a fast-paced, team-based environment
- Ability to maintain professionalism under pressure
- Strong interpersonal skills and ability to build effective working relationships
- Ability to manage sensitive information and maintain confidentiality
- Ability to learn and operate briefing center equipment
- Completed Bachelor's Degree or equivalent relevant work experience
- 2-3+ years of experience in event planning or catering in a corporate, hotel, conference center, or banquet environment
- 2-4 years of experience working with sales organizations and/or senior-level executives
- Proficiency with Microsoft Office tools including Outlook, Teams, SharePoint, Excel, PowerPoint, and Word
- Experience using Concur or travel carrier tools (e.g., JetBlue, United)
- Required to work onsite in Somerset, NJ at least three days per week (additional in-office time as needed)
- Ability to travel up to 20% and support local offsite events as needed
- Flexibility to work outside standard business hours, including evenings and weekends
- Experience working with CRM systems and event management platforms such as Cvent and ON24
SHI International Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SHI International Corp. and has not been reviewed or approved by SHI International Corp..
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Healthcare Strength — Feedback suggests the medical, dental, vision, and pharmacy offerings are comprehensive, with multiple plan options, telemedicine access, and solid ancillary coverage.
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Wellbeing & Lifestyle Benefits — Feedback suggests onsite fitness centers, wellness programs that can reduce premiums, and discounts/purchase programs provide meaningful lifestyle support.
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Strong & Reliable Incentives — Feedback suggests commission structures in sales and premium totals in certain technical presales roles create notable upside potential for strong performers.
SHI International Corp. Insights
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
