Executive Engagement Operations

The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.

We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.

Role Overview

This is a hybrid position. The successful candidate must be located within driving distance of our San Jose Office. The Executive Engagement Operations role is responsible for the seamless execution, tracking, and continuous improvement of Calix’s Executive Engagement programs—including Executive Briefings, Advisory Boards, and Executive Sponsor initiatives. This role ensures operational excellence, accurate program reporting, and a world-class experience for both internal stakeholders and executive customers. The successful candidate will be as comfortable interacting with C-Level executives as they are with their peers.

Key Responsibilities

Program Coordination & Scheduling

• Coordinate and schedule Executive Briefings, Advisory Boards, and Executive Sponsor touchpoints, ensuring accuracy and timeliness.

• Prepare briefing documents, agendas, and post-meeting communications in partnership with program leads.

Program Tracking & Reporting

• Own and maintain program tracking systems, ensuring data completeness and integrity for all executive engagement activities.

• Track and report on program metrics, including participation, satisfaction, and action item completion.

Customer Experience & Event Support

• Greet and support executive customers during in-person and virtual engagements, delivering a high-touch experience.

• Ensure onsite and virtual experience satisfaction through proactive support and attention to detail.

Process Improvement & Cross-Functional Support

• Support the creation of project plans for Calix Advisory Boards (CABs), ensuring unified intake and execution processes.

• Partner with cross-functional teams (Sales, Marketing, Product) to ensure alignment and operational support for all executive programs.

• Manage the funnel of Executive Briefing requests and optimize the workload across our executive team

Skills and Experience

• Bachelor's degree and 5+ years in program coordination, operations, or executive engagement support.

• Strong organizational skills and attention to detail.

• Experience managing complex scheduling and logistics for executive-level programs.

• Excellent communication and interpersonal skills; comfortable interacting with C-level executives.

• Proficiency with program management and reporting tools (e.g., Salesforce, Power BI, Excel).

• Ability to work independently, prioritize tasks, and thrive in a fast-paced environment.

• Commitment to Calix’s culture of innovation, collaboration, and customer-centricity.

• Self-starter with a bias for action, exceptional prioritization, and time management skills.

Calix is deeply committed to being customer-focused, and our executive engagement programs play a critical role in driving strategic alignment and accelerating customer transformation. This is an exciting opportunity for an operational leader who thrives on precision and process excellence to take these programs to the next level. By streamlining execution, innovating workflows, and leveraging data-driven insights, you will ensure every executive interaction delivers measurable impact. If you are passionate about creating world-class experiences and enabling success behind the scenes, this role offers the chance to make a lasting difference.

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The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.

San Francisco Bay Area:

104,700 - 157,600 USD Annual

Select US Metros and States:

91,000 - 137,000 USD Annual

Other US Locations:

81,900 - 123,300 USD Annual

As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.